妥善解決客人投訴，維持客人的最高滿意度
Resolve guest’s complaint as appropriate to maintain a high level of guest satisfaction.
負責在健身中心客人的安全，及健身中心，更衣室，儲物室，浴池和泳池范圍的清潔/衛生和秩序
Responsible for the life safety of the guest in gym, swimming pool and Jacuzzi; cleanliness/ hygiene and order of the gym, changing room, lockers, Jacuzzi and swimming pool.
清楚了解健身中心守則規定，確保守則得到執行
Have a clear understanding of the gym area regulations and ensure that these are carried out.
保證所有的救生設備都可正常使用，如有損壞要維修跟進
Ensure all the life saving equipments is in normal working condition and follow up the maintenance if found with irregularity.
保證健身器材的干凈及功能完善，報告故障設施
Ensure the fitness equipments cleanliness, functioning and report any mal-function of the equipment.
負責對所有健身中心員工進行培訓指導
Responsible to conduct training to all health club associates.
保證桑拿房及蒸汽室的功能和衛生
Ensure the function and cleanliness of sauna and steam room.
每日與工程部協作對游泳池及按摩浴池進行藥物測試
With the assistance of Technical Department conduct the chemical test for swimming pool & Jacuzzi on daily basis.
負責組織每日例會
Responsible to conduct daily briefing.
負責工作交接
Responsible on work delegation.
職業健康與安全職責
Occupational health and safety responsibilities
1. 充分了解酒店政策和程序，確保在酒店指導方針內安全的實施和傳達
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
2. 知道所負職責，遵守職業道德，了解并遵守有關于職業健康和安全的法律和政策
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
3.熟悉財產安全，急救，和火災等急救狀況的處理程序，會安全地操作相關設備
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
4. 能及時阻止和通報潛在的危險并通知保安部
Initiate action to correct a hazardous situation and notify supervisors of Security Department potential dangers
5. 根據酒店要求，安全事件及意外事故的記錄在案
Log security incidents and accidents in accordance with hotel requirements
6. 熟知各部門的安全制度并嚴格執行
Well know the safety regulations of all departments and strictly carry out it .
7. 確保飯店經營所需資金、物品安全，不流失、不受侵害；
Be responsible of fund and goods safety for hotel operation and eliminate the payment loss.
8.采用一切可行的技防物防手段，加強安全防范；
Improve safety and take the measures of guarding conducted by technology and combinations
9. 保證在酒店的人員人身，財產的安全
Ensure the safety of personnel and property in hotel
10. 防止發生危害國家安全和利益的非法集會、展覽等政治事件；
Prevent from allowing gathering, meeting and exhibitions which are deemed dangerous to nation, illegal, or in conflict of national interest
11. 防止發生經濟合同詐騙，給企業造成損失；
Prevent financial loss of hotel from business crime and fraud
12. 在策劃大型銷售活動中，要及時與保衛部溝通，制定安全方案；
Keep in touch with Security Department when major sales activity happens and make contingency plan
13. 做好安全保密工作，保管好飯店客戶檔案，防止企業機密的泄漏；
Ensure confidentiality of all hotel related business documents and clients details
14. 了解、掌握各種安全、危機應急預案，一旦發生問題，負責按照危機應急預案執行。
Understands and follows the guidelines of safety, Crisis Management and Emergency Management when problems arise.
