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Job Duties (including but not limited to):?主要工作職責(zé)（包括但不限于以下內(nèi)容）： Under the general direction of the SPA Manager and within the limits of established Rosewood Hotels and local policies and procedures, handle guest requests in relation to the spa, fitness and pool in a friendly, efficient and courteous manner at all times. Reports directly to the SPA Manager. Ensuring guest relations function to achieve the highest possible guest satisfaction to all guests and with specific responsibility for each guest’s SPA, Fitness and Pool arrival and departure experience. Be responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments,checking the guest into the computer system and charging for services performed. 在水療中心經(jīng)理的管理并且在授命于瑰麗酒店管理集團和當(dāng)?shù)卣吲c程序下, 在水療中心相關(guān)區(qū)域時友好并且高效禮貌的服務(wù)于每個客人。工作直接匯報給水療中心經(jīng)理。確保客戶關(guān)系滿意度可以達(dá)到每個客人的要求，保證每個來到水療中心和健身中心的客人都能夠體驗到貼心周到的服務(wù)。負(fù)責(zé)水療中心前臺區(qū)域的工作，其中包括向客人問候，接聽電話，協(xié)助客人關(guān)于水療中心的一切服務(wù)和產(chǎn)品，預(yù)定理療項目，登記進入的客人并且在電腦系統(tǒng)里對客人所消費的項目收費。 Requirements?任職資格： College degree or above is preferred. 大專或以上學(xué)歷。 Good knowledge of spa and fitness 熟悉健身和水療知識。 Communication across departments efficiently 高效的跨部門溝通能力。 Good English is preferred. 英語流利者為佳。 Ability to handle guest inquiry and complaint. 處理客人投訴的能力。 Experiences?經(jīng)驗要求： 1 year or above experience in either Fitness Center reception or SPA reception in a 5-Star or above hotels. 1年或1年以上五星酒店或以上，健身中心前臺或者水療前臺工作經(jīng)驗