按需要與酒店其它部門進行合作、協調和溝通。
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
?對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視。
?Responds to guest needs and resolves related problems
? 就客人的需求做出反應并解決相關問題。
?Supervises and directs Reception and Reservations personnel.
?對接待部和預訂部工作人員進行監督和指導。
Supports and assists Front Office personnel and all departments at peak periods.
在高峰期向前廳部工作人員和其它所有部門提供支持和協助。
? Ensures VIPs and priority club guests receive special attention
? 保證貴賓和優悅會會員受到特別關照。
Inspects front of house and back of house regularly for cleanliness.
?定期檢查一線各部門和二線各部門的清潔狀況。
? Assists Guest Relations in greeting, rooming, and sending off VIP guests.
協助客戶關系部門迎接貴賓，為其安排房間并在其離店時送行。
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
?監督員工的行為、制服穿著、衛生和外表形象。
?Provides input for Front Office meetings.
? 為前廳部會議提供信息 。
?Promotes inter-hotel sales and in-house facilities.
? 促進店際銷售及推銷酒店內的設施。
?Checks billing instructions and monitors guest credit
?檢查結帳說明并監督客人信用情況。
?Analyses and approves discounts and rebates.
?分析和批準打折相關事宜。
?Analyses the rate variance report to ensure rooms revenue control
? 分析房價差異報告以保證控制客房收入。
? Takes action with the Property Management Systems (PMS) in emergency situation.
? 在緊急情況下使用酒店管理系統（PMS）。
? Fully conversant with all hotel emergency procedures.
?熟知酒店緊急情況所有處理程序。
? Ensures front line staff complies with FIT marketing techniques and maximize sales.
? 確保一線員工遵從散客市場技巧并最大化的進行銷售。
? Works with Superior and Human Resources on manpower planning and management needs
? 與上級領導和人力資源部一起進行人力規劃和管理需求。
? Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
? 與上級領導和財務總監一起編制和管理部門預算。
