SUMMARY?摘要:???????????????? ??????
The Guest Relations Manager is responsible for creating, engaging andmaintaining a professional relationship with the guests prior, during and aftertheir stay. Major responsibility is to assistant the Front Office Manager in daily operation. Maintaining a high level of service by following Hilton’score service value. Generate guest’s feedback on SALT, Trip Advisor and Ctripto enhance guest’s satisfaction and hotel’s reputation. Be creative, focus oncustomer’s experience and innovation. Presentable, approachable and visible forthe guests, aiming for the unparalleled service the hotel pursues. “Leading byexample” – being integer and honest.
Undertakingany other duties and responsibilities as required by the?AssistantFront Office Manager or Front Office Manager.
客戶關系經理負責在客人入住前、入住期間和入住后與客人建立、保持專業的關系。主要職責是協助前廳部經理的日常工作。遵循希爾頓的核心服務價值，保持高水準的服務。收集客人對酒店鹽，旅行顧問和攜程的反饋，以提高客人的滿意度和酒店的聲譽。創新，關注客戶的體驗和創新。形象，平易近人，為客人可見，旨在為酒店追求無與倫比的服務。“以身作則”——正直誠實。
承擔前廳部經理或前廳部副經理要求的其他職責。
SPECIFICJOB KNOWLEDGE, SKILL AND ABILITY 專業知識及工作技能、技巧要求：
·?Fluent English/Mandarin in speaking and written.
流利的英語/普通話及其書面表達能力。
·?Can deal with complain and problems instantly and effectively.
能夠即時、有效的解決投訴及其他問題。
·?Leadership and team work.
具備領導能力和團隊合作能力。
·?Has discernment to identify the guests’ preference.
有敏銳的洞察力去辨識客人的喜好。
REQUIREDQUALIFICATIONS 必要的資歷要求:??????????
·?Minimum2 years’ working experience in a similar position an in a comparable hotel.
至少2年在同類酒店從事類似職位的工作經驗。
·?Fluentin English / Mandarin (spoken and written)
流利的英語/普通話(口語和書寫)
·?Excellentcommunication skills.
出色的溝通技巧。
·?Wellpresented, smart and outgoing personality.
良好的形象，聰明和外向的個性。
·?Strongleadership, ownership with open communication.
較強的領導能力，良好的溝通能力。
