Essential Duties and Responsibilities – （Key Activities of the role）主要職責﹣（職務的主要工作）
? Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前廳部經(jīng)理匯報并就所有與賓客服務及酒店運作相關的問題進行溝通。
? Provides functional assistance and direction to all departments.向所有部門提供功能性支持和指導。
? Cooperates, coordinates and communicates with other hotel departments as required.按需要與酒店其它部門進行合作、協(xié)調(diào)和溝通。
? Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視。
? Responds to guest needs and resolves related problems就客人的需求做出反應并解決相關問題。
? Supervises and directs Reception and Reservations personnel.對接待部和預訂部工作人員進行監(jiān)督和指導。
? Supports and assists Front Office personnel and all departments at peak periods.在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助。
? Ensures VIPs and priority club guests receive special attention保證貴賓和優(yōu)悅會會員受到特別關照。
? Inspects front of house and back of house regularly for cleanliness.定期檢查一線各部門和二線各部門的清潔狀況。
? Assists Guest Relations in greeting, rooming, and sending off VIP guests.協(xié)助客戶關系部門迎接貴賓，為其安排房間并在其離店時送行。
? Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象。
? Provides input for Front Office meetings.為前廳部會議提供信息 。
? Promotes inter-hotel sales and in-house facilities.促進店際銷售及推銷酒店內(nèi)的設施。
? Checks billing instructions and monitors guest credit檢查結(jié)帳說明并監(jiān)督客人信用情況。
? Analyses and approves discounts and rebates.分析和批準打折相關事宜。
? Analyses the rate variance report to ensure rooms revenue control分析房價差異報告以保證控制客房收入。
? Takes action with the Property Management Systems （PMS） in emergency situation.在緊急情況下使用酒店管理系統(tǒng)（PMS）。
? Fully conversant with all hotel emergency procedures.熟知酒店緊急情況所有處理程序。
Experience –經(jīng)驗
? 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
擁有2年前廳或賓客服務工作經(jīng)驗，包括管理經(jīng)驗，或與此相當?shù)慕逃拖嚓P工作經(jīng)驗結(jié)合的背景。
