JOB OVERVIEW職位概述
? Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
? 及時清潔客房和套房,確保賓客滿意度。
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DUTIES AND RESPONSIBILITIES工作職責
? Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
? 按照既定標準和工作程序,對客房、走廊、布草房和餐具柜進行清潔。
? Replenishes guest supplies
? 補充客用品。
? Ensures guest services specified by superiors and guests requests are promptly and courteously met
? 及時、禮貌的完成上級指定的對客服務并滿足客人的要求。
? Reports damage or malfunction in hotel rooms to superior
? 向上級匯報酒店客房內(nèi)的損壞或故障情況。
? Maintains equipment in proper state of cleanliness and repair
? 保證設備的清潔和修繕。
? Maintains a section room report
? 完成區(qū)域客房報告。
? Maintains a daily room checklist
? 完成每日客房檢查工作單。
? Meets with superior and takes on daily assigned tasks
? 與上級會面并承擔每日分配的任務。
? Reports unusual behavior/activities on floors to supervisor
? 向上級匯報樓層里的反常行為和活動。
? Records room status in allocated section accurately
? 準確記錄在劃定的區(qū)域內(nèi)的房間情況。
? Complies with hotel’s health, safety and hygiene policy
? 遵守酒店的健康、安全和衛(wèi)生政策。
? Adheres to personal grooming and hygiene standards
? 保持個人儀容和衛(wèi)生標準。
? Attends meetings and training sessions as required
? 按要求參加會議和培訓活動。
? Carry out valet services when required including delivery of linen or processing laundry orders
? 如有需求則完成貼身管家服務,包括派送布草或處理洗衣預訂等。
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?QUALIFICATIONS AND REQUIREMENTS任職要求
Qualifications –
學歷
? Primary Education or equivalent
? 小學或相當程度
Experience –
經(jīng)驗
? Some housekeeping experience.
? 擁有一些客房工作經(jīng)驗