SPECIFIC DUTIES 工作任務:
1. Responsible for the efficient and professional operation of the Front Desk, creating a productive and positive atmosphere, including relationship with other departments.
確保前臺的運作專業有效，創造一個高效率，積極的氛圍，并和其他部門保持良好的關系。
2. Ensure smooth check-in and check-out of all guests during peak hours, through properly handling guest accounts and with efficient service provided to all guests.
高峰時期在前臺幫助順利完成客人的入住及離店手續，認真處理客人賬戶以提供便捷的服務。
3. Knowledgeable about the Guest Services Manager’s operation and may have the night shift if the operation request.
了解賓客服務經理的工作程序，如果需要需上夜班。
4. Understand of brand standard, ES, and GSS process. Conduct the concern training to practice the said figures.
了解萬豪集團品牌標準，員工滿意度調查，賓客滿意度問卷調查，加以培訓以便提高相關指 數。
5. Personally, handle the guest complains, seek assistance if needed, log all the guest complains and inform to DTS for filing.
處理客人的所有投訴， 如須幫忙則尋求幫助，并將投訴內容及處理結果報告給樂意服務中心，以備存檔。
6.Be familiar with all emergency plants and be able to act upon them.
熟悉各種救急設備并能操作。
7.Report any unusual occurrences immediately to the Front Desk Manager
向前臺經理報告一切異常情況。
8. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel such as Food and Beverage outlets, Banquet facilities, Fitness Club and be able to answer to all such guest related queries.
對客房、位置 、 客房用品以及其他餐飲、宴會、健康中心等方面的服務設施，了解并能解決客人的相關問題。
JOB SPECIFICATION 職位要求 :
1.Minimum 1years Front Desk working experience in the international hotel chain with at least 2 years related experience.
至少一年國際酒店前臺管理經驗, 2年前臺相關職務經驗。
2. Demonstrated strong communication and hospitality skills.
精通溝通及好客才能。
3.Should be fluent in Opera computer operations.
熟悉Opera操作系統。
