1.Ensure forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction.
確保接聽和轉(zhuǎn)達(dá)所有與部門相關(guān)的信息,確保既定標(biāo)準(zhǔn)并取得客戶的滿意。
2.Receive, record, and distribute various reports.
接收、記錄并分發(fā)各種報(bào)告。
3. Receive, record, and transmit guest requests accurately.
準(zhǔn)確的接收、記錄并傳達(dá)客人的要求。
4.Responsible for entering accurate room status into computer daily and investigate discrepancies.
負(fù)責(zé)每天將客房情況準(zhǔn)確的輸入電腦并調(diào)查各種異常情況。
5. Maintain and update administrative data.
維護(hù)和更新行政數(shù)據(jù)。
6.Maintain key control.
管理鑰匙。
7.Monitor lost & found property.
監(jiān)管遺失物品。
8.Prepare reports related to HR, Finance, and other departments.
準(zhǔn)備人力資源部、財(cái)務(wù)部和其它部門相關(guān)的報(bào)表。
9.Control work phones and other loan items.
管理工作電話和其它出借物。
10.Control mini bar store.
管理迷你吧倉(cāng)庫(kù)。
11.Maintain working area and equipment in a proper state of cleanliness and repair.
確保工作區(qū)域和設(shè)備得到良好的清潔和修繕。
12.Report guest complaints to Executive Housekeeper or delegate immediately.
及時(shí)向行政管家或其代理人匯報(bào)客人的投訴情況。
13.Attend meetings and training sessions as required.
按要求參加會(huì)議和培訓(xùn)活動(dòng)。
14.Multi-skilled as a Room Attendant as well as other areas of Housekeeping.
成為掌握客房服務(wù)員和客房部其它崗位工作技能的復(fù)合型人才。
15.Adhere to Housekeeping standards and procedures and enforces same.
遵守并執(zhí)行客房部的規(guī)范和工作程序。