Job Responsibility崗位職責：
l? Be well groomed and conform to the hotel's dress code and deportment.
穿戴得體、并遵守酒店的著裝規定，舉止優雅。
l? Be informed about daily operations and events.
了解日常運營情況及相關事宜。
l? Be highly visible in public area during peak hour.
繁忙時也應具備高度的洞察力。
l? Get ready for fast check-in for Elite members,ensure guest rooms keys are in working order prior to arrival.
為精英會員準備好快速入住手續，并且確保客房門卡的可用。
l? Physical check on personalize amenities set up forElite, Cobalt and Redemption stay members prior to arrival .
在精英會員，鈷卡以及積分兌換到達前為其準備個性化服務并檢查妥當。
l? Coordinate with General Manager, Head Connectoron personalization card for amenities set up.
在給客人的個性化歡迎卡片上與總經理及前廳經理進行協調溝通。
l? Review the redemption stay members to create"surprise and delight" with Loyalty Manager .
與客戶忠誠經理一起為積分兌換創造驚喜與喜悅
l? Be presence at Lobby,Executive Lounge and Restaurant to create emotional engagement with all Elitemembers .
在大堂、行政酒廊和餐廳與所有精英會員建立情感聯系
l? Ensure to send Elitemembers arrival notice at least 30 mins to General Manager/Head Connector/Loyalty Manager, to meet and greet during arrival .
確保在精英會員到達前的注意事項在30分鐘內通知總經理，前廳部經理或客戶忠誠經理，以便他們在精英會員到達時進行歡迎和問候
l? Ensure to send Elite member departure notice atleast 30 mins to General Manager/Head Connector/Loyalty Manager to bid fondfarewell? during departure .
確保在精英會員退房時注意事項在30分鐘內通知總經理，前廳部經理或客戶忠誠經理，以便他們在精英會員離店是進行告別。
l? End of shift to updateEmpower GXP and reply back to cases from CEC on Elite members .
班次結束時更新GXP授權并通過CEC回復精英成員的訴求。
l? Report any unusual occurrences immediately to the ExecutiveAssistantManager/Directorof Rooms.
遇異常情況須及時向房務總監或行政助理經理報告。
l? At all times strive to represent Marriott in the most professional andcourteous manner.
任何時候都應該以最專業及最禮貌的舉止來展現萬豪的風采
Job requirements崗位要求：
lMinimum 3 years of relative area work experiece;minimum 1 years of management experience.
至少3年相關領域工作經驗；至少1年管理經驗
lCustomer Service Oriented具有“客戶服務至上”的理念
l Efficiency高效的工作能力
l Desirable Communication Skill良好的溝通技能
l Organizer較強的組織能力
Team Player良好的團隊合作精神
Fluentin English and Chinese. 中英文流利
PreferablyCollege and Above大學本科及以上優先考慮
