JOB SUMMARY
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.
Education and Experience
Required:
? High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
OR
? 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.
Preferred:
? System-related professional certifications desired.
CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
? Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
? Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
? Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
? Conducts periodic inventories of applications and hardware; prepares reports as requested.
? Confirms that technology assets are secured.
? Complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
? Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
? Provides customer service to associates at dedicated property/properties.
? Responds to inquiries from customers/vendors/peer group.
? Provides detailed status reports as requested.
Verifying Client Technology Needs are Met
? Assists in disaster recovery and business continuity as it relates to technology.
? Provides technical guidance.
? Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
? Supports guest and associate internet access requirements.
? Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
? Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
? Moves/adds/changes PCs/peripherals; migrating data when necessary.
? Performs routine desktop backup as scheduled or directed.
? Provides end-user support.
? Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
? Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
? Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
? Pulls through support for corporate, regional and property initiatives.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
