Superviseand inspect the work of assigned room and/or public area attendants to ensureproduct quality standards are met and that optimum service is provided to hotelguests according to hotel and company business objectives.
監督和檢查分配給客房和公共區域服務生的工作，按酒店和公司業務目標確保符合產品的質量標準，為酒店客人提供卓越的服務。
?Supervisetheimplementation of housekeeping standards and procedures in relation to:
??? 監督客房部各項標準和工作程序的執行 ：
Bedroomservice
臥室服務
Bathroomservice
衛生間服務
Valetservice
洗衣服務
Cleaningservice
清潔服務
Linenmaintenance
布巾維護
?Recommendedchanges to these standards and training needs on an ongoing basis
??? 就這些標準和培訓需求提供持續性的改進建議。
?Maintaina current and thorough knowledge of all housekeeping systems
??? 對客房部所有系統有最新和完整的知識。
?Openand close the shift and ensure effective shift hand over
??? 負責管理接班和交班工作，以確保交接班過程的有效進行 。
?Distributionand collection of keys
??? 分發和收集鑰匙。
?Managementof all incoming and outgoing calls
??? 管理所有的呼入和呼出電話。
?Solveemployee grievances
??? 解決員工受到的不公正待遇問題。
?PerformRoom allocations
??? 分配客房
?PerformRoominspections
??? 檢查客房
?Prioritisearrivalrooms
??? 排列抵店客人客房的優先順序。
?Liaisewith Front Office for guest and hotel requirements
??? 配合前臺滿足酒店和客人的要求。
?Ensureguest valet is processed and delivered in a timely manner
??? 確保及時為客人提供洗衣服務并送還。
?Co-ordinatespecial projects (eg site rooms, vermin control, windowand carpet cleaning, room inventories)
??? 協調特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)。
?Manageall special requests made by guests
??? 處理客人所有的特殊要求。
?Visitin-house guest, and collect guest profile and comments everyday
??? 每天拜訪住店客人，并收集客人的客史資料及客人意見書
?Ensureconsistency within the department
??? 確保部門內工作的一致性。
?Managementof lost property for the hotel
??? 管理酒店的遺失財物。
?Ensureyou have complete knowledge of room types, layouts and facilities
??? 確保具有客房類型，設計和設施的全面知識。
?Managestorage areas
??? 管理倉庫
?Maintainadequate stock levels
??? 保存充足的用品存貨。
?Completestock takes as required
??? 按要求完成庫存盤點工作。
?Maintainstock levels
??? 維持存貨水平
?Conductsshift briefings to ensure hotel activities and operational requirements areknown
??? 進行交接班說明，確保了解酒店的工作和運營需求。
What we need from you我們對您的要求
?Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
???? 擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
?Ableto speak, read and write English
???? 具有說，讀和寫英語的能力。
?Proficientin the use of Microsoft Office
???? 熟練使用微軟辦公軟件
?Organizationaland training abilities
???? 具有組織和培訓能力
?HighSchool or Diploma in Hotel Administration, Hotel Management or equivalent
???? 高中或酒店行政管理，酒店管理或相當的大專學歷。
?2years housekeeping experience preferably in a hotel of similar size andcomplexity and including supervisory experience or training.?
???? 最好擁有在相似規模酒店2年客房工作經驗，包括的管理經驗或培訓經驗。
?Typeand level of experience required may vary slightly based on size and complexityof operation
???? 經驗類型和程度的要求可能因運營規模和復雜性而略有不同。
