Assistwith heavy packages, coats, suitcase, etc.?being alert to give assistance courteously and quickly, before having tobe asked
主動協助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協助。
Maintaina willingness to please attitude and give undivided attention to anyapproaching guest
保持令人愉悅的態度并專心接待每位到來的客人。
Adhere to guest checking in and checkingout procedures pertaining to baggage handling
在與行李相關的問題上，遵守客人入住和退房工作程序。
Welcome guests at the main entrance,offering the greeting appropriate to the time of day taking particular note ofrepeat guests and IHG Rewards Club members
在正門處歡迎客人，按具體時間段向客人發出合適的問候，特別要注意常客和憂悅會會員。
Assist arriving and departing guests byopening and closing car and taxi doors
為來店和離店的客人開關汽車及出租車門。
Maintaina spotless Porte Cochere and Drive way
保持車輛門道和車道的清潔。
Guidethe guest to the Front Desk and wait behind the guest during the check-in.? Keep eyes on the Front Desk Clerk whoprovides the signal for you to step forward and receive the room and roomingbooklet from the Front Desk Clerk.?Without delay, escort the guests accordingly.
將客人引至前臺并在其辦理入住手續時在其身后等待。在看到前臺接待員的示意后上前從前臺接待員處取得房間號和房卡，然后立即護送客人至其房間。
Be familiar with the layout of the hoteland memorize the preferred route for escorting guests
熟悉酒店布局并記下護送客人的最佳路線。
Room the guest in accordance with hotelstandards
按照酒店標準為客人安排房間。
Befamiliar with the lift workings and emergency stairs
熟悉電梯和疏散樓梯的使用。
Provideinformation to guests about the hotel facilities and services
向客人提供關于酒店的設施和服務的信息。
Provideguest services and guidance
向客人提供服務和引導。
Learnand utilize names of guests, especially repeat and long staying guests androutinely greet guests as they pass through the lobby, remaining alert tosituations where he can be of assistance to guests
熟知并稱呼客人的名字，特別是對于常客和長包房的客人，并在客人經過大廳時與其打招呼，隨時留意是否有可以為客人提供服務的情況出現。
Keepthe lobby clean and tidy, informing the Concierge or Bell Captain if it needsmajor cleaning
保持大廳的整潔，如果需要大清掃的話應通知禮賓主管或行李領班。
Maintaina well groomed hair style and wear clean, shiny well polished shoes and a neatuniform while on duty
上班時要保持好的發型，注意服裝的干凈，鞋要擦凈并上光，并保持制服的整齊清潔。
Helpother employees in department, replacing them temporarily when necessary
幫助部門內其它員工，如有必要則暫時代理他們的工作。
Keepthe baggage room clean and in order before going off duty on each shift
每次交班前均保持行李室的整潔。
Uponarrival of newspaper, prepare them and deliver them to guest rooms as assignedby the Bell Captain
當報紙送到后進行適當整理，然后按行李領班的要求將其送至客人房間。
Usethe Duty Log to document matters of importance
使用工作日志來記錄重要事項。
OperateCommunicates equipment
操作通信設備。
Arrangetransport and coordinate luggage
負責安排交通并協調行李事宜。
Managethe key system securely
對鑰匙系統進行安全管理。
