Assist GM in all aspects of
their duties
協助總經理的各方面工作
Assist GM in execution of the
management of staff
協助總經理監管理員工
?Monitor Front Office personnel
to ensure guests receive prompt, cordial attention and personal recognition
監督前廳部員工，以確保來賓被及時的禮貌接待并得到充分的注意和重視
Monitor Front Office and
particularly Guest Relations personnel, to ensure IHG Rewards Club, known
repeat guests and other VIPs receive special attention and recognition
監督前廳部，特別是客戶關系人員，以確保IHG優悅會會員、常客和其它貴賓得到特別關照和尊重
Control the availability of
rooms, rooms types, accuracy of room count and rate categories
·管理房間空余情況、房間類型、房間出租率和價格類型的準確性等
Maximize occupancy, revenue and
average rate while maintaining high service standards
在保持服務的高標準的同時將入住率、收益和平均價格最大化
Liaise with Housekeeping
Department to ensure room image is maintained and the “Room Ready on Arrival”
policy is adhered to
與客房部聯系，保持客房形象，并遵守“到店即可入住”的政策
Turn away guests if occupancies
deem it necessary ensuring no good-will is lost
如無房則婉拒來客，以免喪失信譽
Liaise closely with Executive
Housekeeper to ensure special guest needs, amenities and other room related
requests are met
與行政管家緊密聯系，以確保客人的特殊需要、關于各類用品的需要和其它與客房相關的需要得到滿足
Be aware of credit policies and
procedures and liaise closely with Finance Department to ensure that credit
procedures are properly carried out
掌握信用政策和程序，并與財務部密切聯系，以確保信用程序的完全執行
Know system recovery procedures
掌握系統復原程序
Interpret computer reports
分析電腦報告
Compile statistics for front
office and provide reports relating to that area
為前廳部整編統計數字并提供與之相關的報告
Continually check the accuracy
of room count
不斷檢查房間出租率的情況
Approve upgrades and special
amenities in absence of manager
批準房間的免費升級及特殊設備的使用
Maintain inter-departmental
relationships to ensure seamless customer service
保持各部門之間的關系以確保對客服務暢通
Inspect frequently for
cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a
random basis, VIP rooms prior to arrival
經常到大廳、接待處和收銀臺檢查其整潔情況，并在貴賓到來前對貴賓房進行抽查
Assist in the preparation of
efficient work schedule for Front Office Staff, arranging holidays and
vacation, taking into consideration project occupancy and forecasts and any
large group movements, especially those with early or late arrivals or
departures
在考慮項目入住情況和預測以及大規模的團組活動，特別是關于提前或延遲到達及離店的情況的前提下，為前廳部員工準備高效的工作計劃，安排節日和假日
