工作地點(diǎn):上海浦東機(jī)場(chǎng)
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Analyze market trends, competitor pricing, and demand patterns to
optimize room rates and inventory allocation.
分析市場(chǎng)趨勢(shì)、競(jìng)爭(zhēng)對(duì)手定價(jià)及需求規(guī)律,優(yōu)化房?jī)r(jià)及庫存分配。
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Develop dynamic pricing strategies and yield management tactics for
rooms, F&B, and events.
為客房、餐飲及活動(dòng)制定動(dòng)態(tài)定價(jià)策略和收益管理方案。
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Monitor and adjust distribution channels (OTA, GDS, direct bookings)
to maximize profitability.
監(jiān)控并調(diào)整分銷渠道(在線旅行社、全球分銷系統(tǒng)、直訂)以提升收益。
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Generate daily/weekly/monthly revenue reports and present actionable
insights to leadership.
制作每日/周/月收益報(bào)告,并向管理層提供可落地的策略建議。
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Collaborate with Sales, Marketing, and Finance to align pricing with
promotions and budgets.
與銷售、市場(chǎng)及財(cái)務(wù)團(tuán)隊(duì)協(xié)作,確保定價(jià)與促銷活動(dòng)及預(yù)算一致。
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Oversee forecasting models to predict occupancy, RevPAR, and total
revenue performance.
通過預(yù)測(cè)模型預(yù)估入住率、每間可售房收入(RevPAR)及整體收益表現(xiàn)。
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Train hotel staff on revenue management principles and tools (e.g.,
RMS, PMS).
為酒店員工提供收益管理原則及系統(tǒng)工具(如收益管理系統(tǒng)、酒店管理系統(tǒng))培訓(xùn)。
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Provide guests with accurate room reservation information, and
professionally and promptly handle guests' reservation requests.
向客人提供準(zhǔn)確訂房信息,專業(yè)及時(shí)處理客人的預(yù)定需求。
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Implement the list of "no-show guests" and the daily
cancellation situation of groups.
落實(shí) “預(yù)訂未到客人” 的名單和每日?qǐng)F(tuán)隊(duì)取消情況。
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Enhance customer relationships and improve customer loyalty.
增進(jìn)客戶關(guān)系、提高客戶忠誠(chéng)度。
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Maintain room rates and room availability, and predict existing and
future reservation situations and room occupancy, and prepare forecast
reports.
進(jìn)行房?jī)r(jià)房態(tài)的維護(hù),以及預(yù)測(cè)現(xiàn)有的和未來的預(yù)訂情況,客房出租情況并制作預(yù)測(cè)報(bào)表。
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Conduct daily online and offline reservation checks and group checks.
每日線上線下預(yù)訂及團(tuán)隊(duì)檢查。
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Be familiar with the procedures for handling room reservations.
熟悉處理房間預(yù)訂的程序。
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Develop the department's training plan and adhere to its
implementation.
制定部門培訓(xùn)計(jì)劃并堅(jiān)持落實(shí)
崗位要求:
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Bachelor’s degree in Hospitality Management, Finance, or related
field.
酒店管理、財(cái)務(wù)或相關(guān)專業(yè)本科及以上學(xué)歷。
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3+ years of revenue management experience in hotels or travel
industries.
3年以上酒店或旅游行業(yè)收益管理經(jīng)驗(yàn)。
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Proficiency in RMS (e.g., Duetto, IDeaS) and PMS (e.g., Opera,
Fidelio).
熟練使用收益管理系統(tǒng)(如Duetto、IDeaS)及酒店管理系統(tǒng)(如Opera、Fidelio)。
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Advanced Excel skills and data visualization tools (Power BI,
Tableau).
精通Excel及數(shù)據(jù)可視化工具(Power BI、Tableau)。
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Strong analytical, communication, and decision-making skills.
出色的分析能力、溝通技巧及決策能力。
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Fluency in English and local language; additional languages are a
plus.
中英文流利,掌握其他語言優(yōu)先。