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1. Knowledge and correct handling of the different types of linen. 熟悉并能正確處理各種不同的布草。 2. Ensure proper use of equipment and chemicals. 確保正確使用設備和化學劑。 3. Report any faults of equipment to the Laundry team member immediately. 立即向洗衣房主管匯報有關設備故障的問題。 4. Handle guest items with utmost care, to avoid damages, shrinkage, lost buttons etc. 細心處理客人衣物，盡量避免損壞、縮水、丟失紐扣等。 5. Answer guest calls and handle guest requests in a friendly, efficient manner. 用友好的、有效的態度回答客人電話、處理客人要求。 6. Collect guest laundry when requested, ensuring correct room-number is noted. Inspect all items and note any damages, discolor etc before and after cleaning. Report to the supervisor if you don’t know the material of the clothes.? 在有要求時收集客人衣物，確保準確記錄客人房號。洗衣前后檢查所有項目并記錄損壞、褪色等，對自己不熟悉的衣料要及時請示上級。 7. Accurately calculate the laundry amount and ensure accurate and timely entry. 準確核算客人洗衣的金額 ，并確保準確及時的入賬。 8. Package and deliver guest laundry to correct guestrooms.

§? 遇到投訴或問題，如果不能立即找到解決問題的方法時，則向副理匯報。 Reports complaints or problems to Assistant Manager if no immediate solution can be found. §? 確保具有營銷員的態度并在酒店內隨時發現銷售的機會。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §? 確保具有高水平的酒店產品知識，以便在機會出現時，宣傳/銷售餐廳產品及其它設施/活動。 Ensures a high level of product knowledge of hotel in order to promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arise. §? 確保持續高水平的賓客服務。 Ensures a high level of customer service is consistently maintained. §? 將來自任何客人和其他部門的反饋與領班和副理進行溝通。 Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. §? 遵守酒店有關客房部的政策及程序。 Complies with the Hotel’s Policies & Procedures relating to Housekeeping. §? 遵守房務部定立的系統及程序。 Complies with all systems and procedures as laid down by Rooms Division. §? 確?？头康那鍧嵑头者_到凱悅品牌的標準。 Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards. §? 確保正確地儲存及發出客用品。 Ensures proper storage and issues of guest supplies. §? 確保按設定的程序及標準處理客房的布草、客衣。 Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards. §? 分配每日工作量并對工作質量和進度進行跟進。 Assign daily task reasonably and monitor the quality and process. §? 更新可以入住房間的房態。 Updates status of rooms ready for occupancy. §? 管理儲存物品的盤點，確保準確的用品供應。 Manages inventory of stock to ensure adequate supplies. §? 檢查客房、餐廳及大堂，以發現須要維修及更換的家具或設備，并向客房部經理提出建議。 Inspects rooms, restaurants and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager. §? 指引和協助負責清潔的員工的工作任務。 Directs and assists in assigning work to cleaning personnel. §? 檢查客房、走廊、樓梯間、服務區域、大堂及其它公共區域，以保證這些地方的干凈、整潔。 Inspects guest rooms, corridors, staircases, service areas, lobbies, and other public areas for cleanliness and orderliness. §? 報告給工程部所有要維修和維護的項目 Reports to Engineering Department all items and fixtures requiring maintenance or repair. §? 檢查所有重要客人和長住客人的房間。 Inspects all VIP and long-stay guest rooms. §? 申領客房用品、家具及設備。 Submits requisitions for room supplies, furniture, and equipment. §? 處理客人關于客房部服務或設備的投訴。 Handles guest complaints regarding Housekeeping service or equipment. §? 對客房進行最后的檢查并迅速、準確地向客房部文員及/或前臺員工發出房態報告。 Inspects guest rooms and submits prompt and accurate room status reports to housekeeping coordinator and/ or Front Office employees. §? 發放、檢查及控制所有清潔用品和設備。 Issues, inspects, and controls all cleaning products and equipment. §? 報告所有遺失及損壞的酒店財產。 Reports missing and damaged hotel property. §? 根據酒店“失物招領”制度，報告并處理所有失物招領事項。 Reports and handles all Lost & Found items as per Hotel “Lost and Found’ policy. §? 保持恰當的記錄并控制客房部日常運營及報告 Maintains proper records and controls daily Housekeeping operations and reports. §? 確保所有供應品、設備及儲藏室的整潔。 Ensures the cleanliness of all supplies, equipment and storage rooms. §? 根據酒店的政策和客房部的規定使用和控制鑰匙。 Use and control hotel keys according to hotel policy and Housekeeping principle.

【崗位職責】 1、負責制定并執行酒店市場營銷戰略，完成年度銷售目標及利潤指標； 2、開拓并維護客戶資源，包括旅行社、企業客戶、OTA平臺等，建立長期穩定的合作關系； 3、策劃并組織實施各類營銷活動、促銷方案，提升酒店品牌影響力及市場占有率； 4、分析市場趨勢及競爭對手動態，定期提交市場分析報告，優化營銷策略； 5、管理銷售團隊，制定績效考核標準，提升團隊整體業務能力； 6、協調酒店各部門資源，確保營銷活動的順利執行及客戶滿意度； 7、負責酒店線上及線下渠道的推廣，優化官網、社交媒體等平臺的運營效果。 【崗位要求】 1、具備較強的市場洞察力及營銷策劃能力，熟悉酒店行業市場運作模式； 2、優秀的溝通協調能力及談判技巧，能夠獨立開發并維護客戶資源； 3、具備團隊管理經驗，能夠有效激勵團隊成員達成業績目標； 4、對數據敏感，能夠通過數據分析優化營銷策略； 5、工作積極主動，抗壓能力強，適應快節奏工作環境； 6、有酒店行業營銷經驗者優先，但不限學歷及工作經驗。

主要職責 Main Duties     行政 Administration   §  定期更新餐廳、酒店設施、緊急電話號碼、名勝古跡和其他的信息。 Updates all information on restaurants, hotel facilities, emergency telephone numbers, places of interests and other miscellaneous information periodically.     賓客服務 Customer Service   §  確保遵循品牌承諾并始終提供優異的對客服務。 Delivers the brand promise and provide exceptional guest service at all times. §  適時的為其他部門員工提供同樣優質的服務。 Provides excellent service to internal customers as appropriate. §  熟悉掌握酒店的產品知識、服務及酒店政策。 Be familiar with the hotel’s products and services and policies. §  禮貌并有效地處理客人和員工的投訴或詢問，并將客人投訴立即匯報至禮賓部副理。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager Concierge immediately. §  與客人和同事保持基于良好工作關系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  確保客人信息的歷史記錄得到精確的維護。 Ensures that guest history records are accurately maintained.     財務 Financial     §  確保留存所有與酒店、公司和地方規定、政策和法規相關的財務記錄；遵循財務記賬、資金處理的規定；及時準確的匯報財務信息。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.     營運 Operational   §  確保服務符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務。 Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. §  負責整理顧客意見調查結果，確保所有改進措施的貫徹執行。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. §  確保全部的顧客留言、信件、傳真和包裹正確迅速地分類及分發。 Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly. §  確保所有顧客需求和要求得到及時關注并以正確的方式處理，按照客人要求提供取送服務。 Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required. §  確保將所有客人意見轉達給禮賓副理，以便繼續跟進。 Ensures guest comments are channelled to Assistant Manager Concierge for follow up. §  始終確保迅速、準確和高效的電話和留言服務。 Ensures speedy, accurate and efficient telephone and message service at all times. §  確保店內店外特殊會議和促銷活動信息的準確。 Ensures accurate information of special events and promotions inside and outside of the hotel. §  負責為客人提供打包服務。 Handles parcel wrapping for guests. §  以支持和靈活的態度與其他禮賓部同事密切合作，關注酒店的整體成功和客人的滿意度。 Works closely with other Concierge personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §  擁護和支持“群策群力”的精神。 Supports and embraces the spirit of “We work through Teams”. §  確保熟知鎮江酒店、餐廳及旅游信息。 Ensures accurate knowledge of hotels, restaurants and the tourism in Zhenjiang.     人事 Personnel   §  支持并貫徹“以人為本”的理念， 體現并發揚凱悅價值觀。 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values.     其他 Other Duties   §  確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. §  始終展現負責的管理和行為，并以積極的形象代表酒店和凱悅酒店集團。 Exercises responsible behaviour at all times and positively representing the hotel and Hyatt Hotels Cooperation. §  隨著行業、公司和酒店的變化，對禮賓部的職能作出相應調整。 Responds to changes in the Concierge function as dictated by the industry, company and hotel. §  了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。 Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §  按照要求參加培訓和會議。 Attends training sessions and meetings as and when required. §  根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.    

營運管理 Operational   §  遇到客人的投訴或問題，如果不能馬上找到解決辦法，則匯報給領班/副理。 Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. §  確保客人得到快速、高效、準確的入住登記和結帳離店服務。 Ensures that guests receive a speedy and efficient check in/ out. §  確保嚴格遵守酒店的收銀程序；所有備用金都要根據財務部設立的政策和程序合理使用。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. §  確保提供給客人的帳單正確，并正確收款。 Ensures that the guests’ bill are presented and collected accordingly. §  保證具有營銷員的態度，并抓住酒店內的一切銷售機會。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  根據部門運營手冊的標準處理所有抵、離店記錄。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. §  遵守預先設立的可用房安排及房價控制。 Adheres to pre-set availability and rate controls. §  確保對酒店產品和當地情況的高度了解。 Ensures a high level of product knowledge of hotel and local area. §  按照前廳部的程序維護并最新客人歷史記錄及市場數據庫。 Maintains and updates guest history and marketing database as laid down in Front office procedures. §  確保維持高水平的對客服務。 Ensures a high level of customer service is consistently maintained. §  確保前廳部與其它部門的高度配合。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. §  確保將任何來自客人或其它部門的反饋及時并準確地匯報給前廳部經理及大堂副理。 Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.     §  確保高度了解酒店產品知識，以便在機會出現時，宣傳/銷售客房、餐廳及其它設施/活動。 To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. §  主動向潛在客人推銷金護照計劃。 Promotes Gold Passport programme to potential guests whenever possible. §  熟知各種航空公司獎勵計劃。 To be knowledgeable with the various airline frequent flyer programmes. §  遵守酒店關于前廳部的所有制度。 Complies with all hotel policies relating to Front Office. §  遵守前廳部經理制定的所有系統和程序。 Complies with all systems and procedures as laid down by the Front Office Manager. §  必要時協助預訂部的工作。 Assists with reservations whenever necessary. §  及時處理所有收到及發出的郵件、傳真、速遞物品及留言。 Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. §  需要時處理基本的商務中心服務。 Handles basic Business Centre services when required. §  處理鑰匙并確保遵守安全制度。 Handles keys and ensures Security policies are adhered to. §  按制度處理外匯兌換。 Handles foreign exchange according to policies. §  履行收銀員的職責；下班時按照定立的標準點齊款項。 Performs cashier functions; balances at the end of the shift according to established standards. §  與禮賓部配合順暢處理行李及運輸服務。 Liaises with Concierge for smooth handling of luggage and transport services. §  負責將所收款額分至不同的收入帳項，如洗衣及傳真費用。 Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges. §  為住店客人兌換外幣。 Exchanges foreign currencies to any in-house guest. §  為客人提供信用卡取現服務。 Provides guests with cash advances on their credit card. §  獲得散客的信用卡授權密碼。 Produces authorisation codes from FIT guests’ credit cards. §  通過每天將登記卡及餐廳帳單存檔，保持并檢查所有架格。 Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis. §  確保檢查所有離店客人的帳單并附上相關的賬目單據。 Ensures all master folios due to depart have been checked out and have their respective backups attached. §  根據值班經理的批準，發出小額現金及零用現金。 Responsible for issuing paid-outs and petty cash once Duty Manager’s approval has been received. §  負責登記及發放保險箱。 Responsible for registration and issuing of safety boxes. §  全面了解酒店提供的所有服務。 Has a thorough understanding of all the services offered by the Hotel. §  閱讀與前廳部有關的所有通知。 Reads all memos concerning Front Office. §  當班時確保備用金中有足夠基金和零鈔。 Ensures the general float contains sufficient change and funds while on duty. §  確保在下班時準確及整潔的執行關閉程序，并點清所有賬目。 Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing. §  確保在下班時備用金沒有差錯。 Ensures that the float is balanced before finishing the shift. §  當班時確保酒店所有基金和財產的安全。 Ensures security of all hotel funds and properties at times whilst on duty. §  完全了解酒店電腦系統的收銀功能。 Has a thorough understanding of all cashiering functions in the Hotel’s computer system.     總則 General   §  按要求出席所有會議并作出貢獻。 Attends and contributes to all Meetings as required. §  始終提供禮貌和專業的服務。 Provides courteous and professional service at all times. §  根據安排參加酒店培訓課程，以提高工作技能及知識。 Attends hotel training sessions as scheduled to improve skills and knowledge. §  了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. §  與客人和同事保持基于良好工作關系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §  根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. §  根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.