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【崗位職責】 1、遵守酒店員工手冊及酒店酒店的規章制度。 2、向部門領導報告發現的安全問題。 3、對酒店員工和保安部員工進行消防安全培訓。 4、檢查消防設備，協調工程部使消防設備處于良好狀態。 【崗位要求】 1、按照要求對飯店區域的巡視與消防檢查。 2、在飯店區域進行專項的消防安全檢查，發現和消除隱患。 3、對飯店備用鑰匙的管理，執行酒店鑰匙管理的規定。 4、執行部門對外來訪客及施工人員的管理政策。 5、與工程部和供應商積極的協調，使中控設備處于良好的狀態。 6、對來店的重要賓客的安全保衛。 7、建立和管理保安部內部消防檔案。 8、對安全隱患采取必要的措施，并將檢查結果和整改措施報保安部經理。

崗位職責 1、做好消防系統報警和故障的處理； 2、做好視頻監控，非安因素和系統故障的處理； 3、做好雙監器報警處理； 4、做好管道天然氣報警處理； 5、做好收銀專線報警電話處理； 6、做好電梯報警處理； 崗位要求： 1、持有一級注冊消防工程師證書； 2、 為人正直，做事踏實，具備良好的溝通交流能力； 3、建立和管理保安部內部消防檔案。 4、對安全隱患采取必要的措施，并將檢查結果和整改措施報保安部經理。

主要職責 Main Duties ? ? 營運 Operational ? §?對大堂、走廊、客房樓層和公共區域進行巡查。 Patrol lobby lounge, corridor, guest floor and public area. ? §?與管理層、客人和員工進行面談并詢問，調查侵害、妨害、投訴、偷竊、暴力行為等事故。 Talking with management, our guests, associates and ask them something to Investigates infringement, harmful, complain, stealing and aggro. §?對公共區域的防火區、不安全的區域、丟失和無效的安全設備進行巡查。 Patrol public fireproofing area, unsafely area, lost control or unsafely equipment. §?警告制造麻煩的人，并留意陌生的訪客。 Warned someone who makes trouble, and make an attention to the stranger visitors. §?協助事故中受傷的人，并寫事故報告。 Assist the person who was injured in an accident, and make an accident report. §?如發現可疑的訪客，通知相關部門。 Inform correlative department immediately if found suspect visitor. §?在緊急情況下，協助對員工的管理和執行。 Assist to administer and manage our associates in emergency situation. §?對有嫌疑逃帳的客人，協助檢查客人房間，確定嫌疑后，扣押客人的私人物品。 Assist to check the guest’s room who wants to go without paying, once it is true, detain his personal things. §?處理并記錄安全控制數據。 Handle and record the safety control data. §?掌控并維護電子和電腦的遙控器。 Control and maintain electrical and computer remote. §?協助酒店客人和員工的營運、服務。 Assist customer and associates operation, service. §?確保所有的消防安全設備始終在指定的地方并且可以使用。 Ensure all fire equipment is available used in pointing place all the time. §?確保所有消防通道出口出沒有堵塞物。 Ensure no anything materials blocking the fire passage. §?確保大堂里客人行李的安全。 Ensure guests luggage safety in lobby lounge. §?指引抵店客人到辦理入住登記的地方，同時為客人提行李。 Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying. §?指引客人及來訪者到任何酒店的設施。 Directs guests and visitors to any of the Hotel’s facilities. §?根據上級或前臺的安排為客人運送行李。 Transports guest’s luggage according manager or front office request. §?如有機會，客人上下車時為客人開、關車門。 Opens and closes car doors for guests whenever the opportunity arises. §?為離店及抵達的客人裝、卸行李。 Loads and unloads guest’s luggage for arriving and departing guests. §?為客人呼叫出租車并解答問詢。 Hails taxi/ cabs and answers inquiries. §?協助阻止車輛在行車道上亂停亂放。 Assists in preventing unauthorized parking in driveway. §?確保入口處沒有不受歡迎和未經許可的人員。 Assists in prevent entrance of unauthorised or undesirable persons. §?協助阻止閑散人員和不受歡迎的人隨意進入酒店。 Assists in prevent undesirable persons and unwelcome people to enter hotel by themselves. §?通過對人員進出的掌控，確保大堂的安全。 Ensure safety lobby by control person who arrive / leave hotel. §?指揮酒店車道的交通。 Establishes efficient traffic control at the Hotel driveway. §?遇到客人投訴或問題，如果不能立即解決，則向領班/副理匯報。 When meet guests complain or problems, reporting complaints or problems to team leader/ Assistant manager ?if no immediate solution can be found §?保證具有營銷員的態度，并抓住酒店內的一切銷售機會。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §?確保對酒店和當地的產品高度了解。 Ensures a high level of product knowledge of hotel and local area. §?確保提供高水平并持續的客戶服務。 Ensures provide excellent service and durative customer service. §?確保對酒店服務的完全了解。 Ensures have a complete understanding of guest service. §?閱讀所有與保安部有關的通知。 Reads all memos concerning Security. ? ? 總則 General ? §?按要求出席所有會議并作出貢獻。 Attends and contributes to all Meetings as required. §?始終提供禮貌和專業的服務。 Provides courteous and professional service at all times. §?根據安排參加酒店培訓課程，以提高工作技能和知識。 In order to improve skill and knowledge, participate all hotel/department training as required §?禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報，并及時回饋和跟進。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up. §?了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §?確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §?與客人和同事保持基于良好工作關系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §?始終展現負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. §?根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。 According to Hotel, industry and company’s guideline, to response, change and implement any reasonable and additional tasks.

主要職責 Main Duties ? ? 營運管理 Operational §? 按照制定的計劃時間表開展客房服務和維護保養工作并高質量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high ?quality of finishing work. §? 操作指派的機械設備或者主機房，確保按照營業要求持續不斷的有效運作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. §? 依照政策程序，處理所有燃料的運送，確認，儲存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. §? 運用適當正確的工具和物料完成工作。. Maintains trolley with proper tools and materials to complete duties. §? 立即報告領班工作中遇到的困難。 Reports immediately to Team Leader any difficulties in completing jobs. §? 確保所有的工具和設備一直處于正常而有序的狀態。 Maintains and ensures all tool and equipment are in good order at all times. §? 保持所有工作區域的清潔衛生，并且高于客房標準。 Maintains the cleanliness and high housekeeping standards in all works areas. §? 落實已分配的特殊工程項目。 Carries out special projects as assigned. §? 開展并準時完成所有要求的維護保養工作，尤其關注與顧客密切相關的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §? 保證工程部儲藏室的物資存貨充足，并嚴格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. §? 向領班/工程師提交零件和耗用品的采購清單。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. §? 協助控制所有有效消耗，確保酒店所有部門能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §? 協助監控所有設備效能，為節能減少消耗出謀劃策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §? 將所有運行設備的操作手冊和備用零件的清單保存于庫房。 Keeps manuals and spare parts list of all operational equipment in library. §? 隨時隨地嚴格遵守所有的安全規則。 Strictly adheres to all safety regulations at all times. §? 根據通過的功能請求表，協助處理其它部門的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. §? 嚴格遵循所有工作區域的清潔程序，在工作中注意保護周圍環境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §? 一旦發現設備或安裝工作出現與安全有關的反常現象，立刻報告領班和工程師。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. §? 將所有的用完的工具歸還到工具箱或倉庫。 Returns and keeps all tools and equipment in designated cabinet or store after use. ? ? 行政 Administration §? 記錄每天的工作日志 Maintains the Engineering Daily Log Book. §? 及時提交所有顧客/員工的突發事件報告。 Submits all guest/ employee incident reports on a timely basis. §? 依照酒店的“遺失和拾到”程序，處理并上報“遺失和拾到”項目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures. ? 總則 General §? 確保部門的服務是高效、連貫，有禮貌的，符合部門操作守則所規定的標準。 Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §? 積極參與所有要求參加的會議。 Attends and contributes to all Meetings as required. §? 確保所有員工始終如一的提供禮貌而專業的服務。. Provides courteous and professional service at all times. §? 禮貌而高效的處理顧客和員工的提問，如果不能立即解決的，在適當的時機匯報投訴和問題，并及時跟進回饋。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解雇員立法和勞資關系，嚴格遵循員工手冊的規章準則、酒店雇用政策、衛生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 高標準的要求個人的言行舉止和衣著裝扮。 Ensures high standards of personal presentation & grooming. §? 保持好積極正面的顧客關系和同事關系。 Maintains positive guest and colleague interactions with good working relationships. §? 參加所有的核心培訓和相關的技能培訓。 Attends all Core training and related skills training. §? 協助保障顧客和酒店財產的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §? 必須完全熟悉所有的安全出口，緊急電話號碼和工具。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §? 承擔合理的工作職責和第二職責，并根據酒店和公司的需要做相應的調整。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責 Main Duties ? ? 營運管理 Operational §? 按照制定的計劃時間表開展客房服務和維護保養工作并高質量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high ?quality of finishing work. §? 操作指派的機械設備或者主機房，確保按照營業要求持續不斷的有效運作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. §? 依照政策程序，處理所有燃料的運送，確認，儲存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. §? 運用適當正確的工具和物料完成工作。. Maintains trolley with proper tools and materials to complete duties. §? 立即報告領班工作中遇到的困難。 Reports immediately to Team Leader any difficulties in completing jobs. §? 確保所有的工具和設備一直處于正常而有序的狀態。 Maintains and ensures all tool and equipment are in good order at all times. §? 保持所有工作區域的清潔衛生，并且高于客房標準。 Maintains the cleanliness and high housekeeping standards in all works areas. §? 落實已分配的特殊工程項目。 Carries out special projects as assigned. §? 開展并準時完成所有要求的維護保養工作，尤其關注與顧客密切相關的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §? 保證工程部儲藏室的物資存貨充足，并嚴格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. §? 向領班/工程師提交零件和耗用品的采購清單。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. §? 協助控制所有有效消耗，確保酒店所有部門能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §? 協助監控所有設備效能，為節能減少消耗出謀劃策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §? 將所有運行設備的操作手冊和備用零件的清單保存于庫房。 Keeps manuals and spare parts list of all operational equipment in library. §? 隨時隨地嚴格遵守所有的安全規則。 Strictly adheres to all safety regulations at all times. §? 根據通過的功能請求表，協助處理其它部門的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. §? 嚴格遵循所有工作區域的清潔程序，在工作中注意保護周圍環境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §? 一旦發現設備或安裝工作出現與安全有關的反常現象，立刻報告領班和工程師。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. §? 將所有的用完的工具歸還到工具箱或倉庫。 Returns and keeps all tools and equipment in designated cabinet or store after use. ? ? 行政 Administration §? 記錄每天的工作日志 Maintains the Engineering Daily Log Book. §? 及時提交所有顧客/員工的突發事件報告。 Submits all guest/ employee incident reports on a timely basis. §? 依照酒店的“遺失和拾到”程序，處理并上報“遺失和拾到”項目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures. ? 總則 General §? 確保部門的服務是高效、連貫，有禮貌的，符合部門操作守則所規定的標準。 Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §? 積極參與所有要求參加的會議。 Attends and contributes to all Meetings as required. §? 確保所有員工始終如一的提供禮貌而專業的服務。. Provides courteous and professional service at all times. §? 禮貌而高效的處理顧客和員工的提問，如果不能立即解決的，在適當的時機匯報投訴和問題，并及時跟進回饋。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解雇員立法和勞資關系，嚴格遵循員工手冊的規章準則、酒店雇用政策、衛生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 高標準的要求個人的言行舉止和衣著裝扮。 Ensures high standards of personal presentation & grooming. §? 保持好積極正面的顧客關系和同事關系。 Maintains positive guest and colleague interactions with good working relationships. §? 參加所有的核心培訓和相關的技能培訓。 Attends all Core training and related skills training. §? 協助保障顧客和酒店財產的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §? 必須完全熟悉所有的安全出口，緊急電話號碼和工具。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §? 承擔合理的工作職責和第二職責，并根據酒店和公司的需要做相應的調整。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.