【職位描述】
行政
Administration
§ 幫助發展并完善詳細的部門操作手冊，反映出部門內的政策及流程、工序和行為標準。
Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division.
§ 建立并維護歷史數據以及按供應商、價格表等分類的資料庫。
Establishes and maintains historical data and a library of catalogue referencing suppliers, price list etc.
§ 確保準確編寫所有集團、地區、酒店和政府的報告，并及時上交。
Ensures that all Corporate, Regional, Hotel and Governmental reports are compiled accurately and submitted in a timely manner.
賓客服務
Customer Service
§ 禮貌、有效地處理所有內、外部客人的投訴和要求，跟進處理，確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
§ 與客人及同事保持良好的工作關系。
Maintains positive guest and associates interactions with good working relationships.
財務
Financial
§ 監控物料部所有的成本，起草并完善控制手段。
Monitors all cost in the Materials Department and initiates and maintains measures to control these.
§ 通過提供歷史信息和成本規劃致力于所有預計和商業計劃的活動。
Contributes to all forecasting and business planned activities by providing historical information and cost projections.
§ 幫助準備財務部年度商業計劃，確保制定的部門目標全面表達了酒店的商業目標和員工的需求。
Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of associates.
§ 協助財務部總監準備并按時更新物料部預算，確保達到目標的同時有效地控制成本。
Assists the Director of Finance with the preparation and regular update of the Materials Departmental Budget and ensuring that targets are met and costs are effectively controlled.
§ 通過使用多技能、多任務和彈性工作表幫助員工效率最大化，從而達到營業的財務目標和客人的期望。
Maximises associates productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§ 注意提高生產力水平，滿足節約使用設施及工資成本的需求，在合理范圍內確保所有設備的最佳部署及能源的有效使用。
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
§ 確保遵守酒店、公司和當地法律法規中與財務檔案保管、錢物處理及證照辦理有關的規定，及時準確地報告財務信息。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
營運
Operational
§ 管理采購、收貨、倉儲、庫存控制的所有方面。
Manages all aspects of purchasing, receiving, storage and inventory control.
§ 全面掌握SCALA物料管理系統。
Thorough understanding of the SCALA system (Materials Management System).
§ 負責酒店內部的貨品發放，以及準確、及時地將費用分攤到使用部門。
Responsible for the issuing and distribution of inventory items within the hotel, and for the accurate and timely allocation of costs to user department.
§ 有效采購，為貨品和服務獲取最超值的價格，從而確保酒店成本的最小化。
Ensures that hotel expenses are minimised through the use of effective purchasing and by obtaining the most competitive prices for goods and services.
§ 定期進行市場調查，獲得最低報價，積極談判，從而獲得買方最大的價格優勢。
Conducts regular market surveys, obtains competitive quotations and aggressively negotiating in order to reap the maximum price benefits of purchasing power.
§ 盡可能地將庫存量降至最低，依照運作需求進行供應，并最大限度地提高庫存物品的周轉和庫房的使用空間。
Keeps inventories as low as possible to properly supply the operation’s needs and maximise inventory turnover and space utilisation.
§ 確保庫存物品的妥善保管，并依照“先進先出”的周轉次序進行發放，以減少浪費和破損。
Ensures that inventory items are stored properly and issued in FIFO rotation to minimise wastage and spoilage.
§ 實行并加強所有運營及控制流程，以確保貨物進入酒店及在酒店內部的流通都合理。
Implements and enforces all operating and control procedures to ensure that movement of goods into and within the hotel is properly accounted for.
§ 建立并加強部門內部控制的政策及流程，特別是采購、收貨、庫存控制、發貨及緊急發貨。
Establishes and enforces internal control Policy and Procedure throughout the department, regarding purchasing, receiving, inventory control, issuing and emergency issuing.
§ 向經理或總經理、財務部總監、成本主管和相關部門負責人報告費用成本及相關部門的庫存及非庫存物品的消耗量。
Advises the Manager/General Manager, Director of Finance and Department Heads of the cost and implications of each department’s consumption of inventory and non-inventory items.
§ 如有超量采購或消耗庫存品的情況，直接給部門建議并推薦降低成本的方法，如改變貨源。
Advises departments directly of any excessive purchases or consumption of inventory and to recommend practices to reduce such cost, including alternative sources for products.
§ 通過申購單得到并協調各部門負責人對有關產品的需求和規格要求，保存申購單和訂單的文本記錄。
Obtains and coordinates all product and purchase specifications from the various heads of department by means of a purchase request (PR) and maintains files of these purchase requests together with purchase orders (PO).
§ 從不同供貨渠道取得3家報價，確保為各部門采購的物品質優價廉。
Acquires three (3) price quotations from various sources to determine the lowest cost while maintaining the best quality for any item(s) requested by the different departments.
§ 負責建立并維護指定的計算機數據，即：庫存品，常規儲量，包括庫存品名、清點地點、計量單位、項目清單和訂單在內的項目，及所有庫存貨品的儲量。
Responsible for the creation and maintenance of certain computer data namely: Inventory Items, Par Stock, items to be included as inventory items, re-order points, item listing, Purchase Orders, Unit of Measure, and inventory levels for all items maintained in inventory.
§ 整合采購、收貨及發貨事宜，協調所需采購的食品及飲料的規格。
Coordinates purchase specifications for food and beverage in conjunction with purchasing, receiving, and issuing.
§ 確保酒店內每個部門以最低價獲得符合需求及指定的規格標準的貨品和服務。
Ensures that every department in the hotel receives goods and services as required and to the standards they have specified at the best possible price.
§ 會見供貨商和商務代表，獲取所需產品的規格、報價和其他信息。
Conducts interviews with suppliers, representatives and obtains information, specifications and quotations on any item required.
§ 處理所有信件，按照酒店利益最大化原則談判并采購。
Handles all correspondence, negotiation and procurement to the best advantage of the hotel.
§ 為所有庫存貨品挑選可靠的長期供貨商，每周或每兩周取得一次日用品和其他食品和飲料的價格單。
Selects reliable regular supplies for all inventory items and obtains weekly or bi-weekly price list for daily produce and other food and beverage suppliers.
§ 經首席運營官和財務部總監批準申購單后立即為所有非庫存物品下訂單。
Places all orders for non inventory items once the purchase request has been approved by the Director of Finance and Manager/Chief Operating Officer.
§ 根據既定和審核的庫存量及庫存水準補充所有庫存物品。
Places all orders for the inventory items based upon established and audited par stocks and inventory levels.
§ 確保花卉房與各營運部門高效地合作。
Ensure Flower Shop are operating efficiently and efficiently with other operating departments
人事
Personnel
§ 招聘、篩選物料部員工。招聘時遵循酒店原則，選擇員工以能力為準繩。
Recruits and selects all Materials associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
§ 監察物料部員工準時上班及出勤形象，確保員工制服穿著正確，且遵守酒店和部門的儀容標準，維持高標準的個人形象和衛生。
Oversees the punctuality and appearance of all Materials associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§ 引導物料部員工實行年度行為發展討論，對他們的專業發展目標給予支持。
Conducts annual Performance Development Discussions with Materials associates, supports them in their professional development goals.
§ 與進修及培訓發展部經理和部門服務教練協調，為所有的物料部員工制定并實行有效的培訓計劃。
Plans and implements effective training programmes for all Materials associates in coordination with the Learning and Development Department Manager and Departmental Service Coach.
§ 在每月例會上不間斷地提供反饋和幫助，從而支持部門服務教練的工作。
Supports Departmental Service Coach through ongoing feedback and assistance at monthly meetings.
§ 通過適當的培訓、訓練和/或督導提高物料部員工的技能和效率。
Develops the skills and effectiveness of all Materials associates through the appropriate training, coaching, and/or mentoring.
§ 準備并公布每周工作日程，確認其包括了必需的項目及其他關鍵的行為指數。
Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
§ 鼓勵員工成為有創新和挑戰精神的人，對員工為部門成功運行所做的貢獻表示肯定。
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ 支持人本品牌的落實，示范并加強凱悅價值觀和文化特征。
Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§ 有效向各級別員工傳達關于凱悅集團的人員管理手冊，展示并加強凱悅的信念、價值觀和文化。
Effectively communicates Hyatt The People PlayBook, demonstrating and reinforcing Hyatt’s Purpose, Values and Culture Characteristics to all levels of associates
§ 確保員工完全理解并遵循員工守則和規范。
Ensures that associates have a complete understanding of and adhere to associates rules and regulations.
§ 確保員工遵守所有酒店、公司及地方法規，以及酒店政策及流程中與防火、危害和安全相關的部分。
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
§ 積極向員工宣傳“雇員體驗調查”中的問題并答疑解惑。
Promote Hyatt “Colleague Pulse Survey” and answer questions from associates.
其他
Other Duties
§ 充分了解國家法規中有關員工和公司關系的規定。
Is knowledgeable in statutory legislation in associates and industrial relations.
§ 理解并嚴格遵守員工手冊中的規章紀律，以及與防火、衛生、健康和安全相關的酒店政策。
Understands and strictly adheres to Rules and Regulations established in the Associates Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
§ 確保高標準的個人形象和儀表。
Ensures high standards of personal presentation and grooming.
§ 在任何時間表現負責的管理和行為，以積極的形象代表酒店管理團隊及凱悅國際。
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
§ 與酒店的競爭對手、合作伙伴及其他組織派來的相關代表保持牢固而專業的關系。
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
§ 根據行業、公司和酒店對物料部的指引回應需求做出改變。
Responds to changes in the Materials function as dictated by the industry, company and hotel.
§ 按要求出席培訓課程和會議。
Attends training sessions and meetings as and when required.
§ 執行任何合理的任務及額外職責。
Carries out any other reasonable duties and responsibilities as assigned.
【任職要求】
管理采購、收貨、存儲和倉管的各個方面。
Manages all aspects of purchasing, receiving, storage and inventory control.
負責酒店內所有貨物的發出和運輸，并及時準確的將成本劃分至使用部門。
Responsible for the issuing and distribution of inventory items within the Hotel, and for the accurate and timely allocation of costs to user department.
通過有效的購買和獲取最具有競爭力價格的產品和服務，將酒店支出最小化。
Ensures that hotel expenses are minimised through the use of effective purchasing and by obtaining the most competitive prices for goods and services.
定期進行市場調查，獲得最具競爭力的報價，并積極的進行談判以獲得最大化的購買力價格優惠。
Conducts regular market surveys, obtains competitive quotations and aggressively negotiate in order maximize the benefits.
盡可能使庫存在滿足供給的情況下保持在最低限額，加大周轉速度和擴大空間利用。
Keeps inventories as low as optimal to properly supply the operation’s needs and maximise inventory turnover and space utilisation.
確保庫存物品的合理儲存，并根據先進先出原則，降低浪費和物品的腐敗。
Ensures that inventory items are stored properly and issued in FIFO rotation to minimise wastage and spoilage.
監督物料部的成本支出，積極主動的采取措施控制。
Monitors all cost in the Materials Department and initiates and maintains measures to control these.
執行和加強營運和控制措施，以確保酒店內的產品流動都合理記錄。
Implements and enforces all operating and control procedures to ensure that movement of goods into and within the Hotel is properly accounted for.
對采購、收貨、存儲控制、發貨和緊急發貨，在部門建立并加強內部控制政策及程序。
Establishes and enforces internal control Policies & Procedures throughout the department, regarding purchasing, receiving, inventory control, issuing and emergency issuing.
向總經理、財務部總監和部門領導匯報成本和各部門的庫存消費和非庫存消費情況。
Advises General Manager, Director of Finance and Department Heads of the cost and implications of each department’s consumption of inventory and non-inventory items.
提供歷史資料和成本預測，以便預測和計劃商業活動。
Contributes to forecast and planning of business planned activities by providing historical information and cost projections.
對各個部門的過度采購和庫存消費直接提出建議，采取措施降低這類成本，包括替代產品來源。
Advises departments of any excessive purchases or consumption of inventory and to recommend practices to reduce such cost, including alternative sources for products.
從各個部門領導處獲得所有購買請求的產品規格，然后將這些購買請求與采購訂單一起存檔。
Obtains and coordinates all product and purchase specifications from the various heads of department by means of a Purchase Request (PR) and maintains files of these purchase request together with Purchase Orders (PO).
從不同的供應商獲取至少3種以上報價，以根據不同部門要求采購質優價廉的貨物。
Acquires three (3) price quotations from various sources to determine the lowest cost while maintaining the best quality for any item(s) requested by the different departments.
負責建立和維護電腦數據：存儲貨物、存儲標準、物品包括在存儲項目內的物品、續訂貨物、物價表、購買請求、計量單位。
Responsible for the creation and maintenance of certain computer data namely: Inventory Items, Par Stock, items to be included as inventory items, re-order points, item listing, Purchase Orders, Unit of Measure.
通過采購、收貨和發貨來協調食品和飲料的購買規格。
Coordinates purchase specifications for Food and Beverage in conjunction with purchasing, receiving, and issuing.
確保酒店所有部門所收到的產品和服務符合要求，并且價格最低。
Ensures that every department in the Hotel receives goods and services as required and to the standards they have specified at the best possible price.
同供應商和其代表交談，以獲得所需產品的信息、規格和報價。
Conducts interviews with suppliers, representatives and obtains information, specifications and quotations on any item required.
處理所有的電話、協商和談判以使酒店獲得最佳優勢。
Handles all correspondence, negotiation and procurement to the best advantage of the Hotel.
選擇正規可靠的供應商，以每周或每兩周獲得食品和飲料及其他每日生產產品的價格表。
Selects reliable regular supplies for all inventory items and obtains weekly or bi-weekly price list for daily produce and other food and beverage suppliers.
一經財務部總監和總經理批準，馬上下定單購買已沒有庫存的產品。
Places orders for non-inventory items once the purchase request has been approved by Director of Finance and General Manager.
根據已建立和糾正的產品存儲標準數量及時的下定單購買。
Places all orders for inventory items based upon established and audited par stocks and inventory levels.
