Responsibilities?
工作職責(zé)
1. Delivers the brand promise and provide exceptional guest service at all times;
2. Be familiar with the hotel’s products and services and policies;
3. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager / Guest Services Manager immediately.
1. 確保遵循品牌承諾并始終提供優(yōu)異的對客服務(wù);
2. 熟悉掌握酒店的產(chǎn)品知識、服務(wù)標(biāo)準(zhǔn)及酒店政策;
3.禮貌并有效地處理客人和員工的投訴或詢問,將客人投訴立即匯報至助理經(jīng)理或賓客服務(wù)經(jīng)理。
Preferred Qualification and Skills?
優(yōu)先考慮的資格與技能
1.College graduate or Certificate;
2.Good Communication skill and fluent verbal English;
3.Mandarin speaking is a must and work authorization in China is required.
1.本科學(xué)歷及具有學(xué)歷;
2.良好的溝通能力及熟練的英語口語;
3.能夠講普通話及具有在中國工作的許可。