【崗位職責】Responsibilities
1.Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
? ?直接向前廳部經理匯報并就所有與賓客服務及酒店運作相關的問題進行溝通。
2.Provides functional assistance and direction to all departments.
? ?向所有部門提供功能性支持和指導。
3.Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
? ?對各種狀況做出反應,以確保來賓被及時的禮貌接待并得到充分的注意和重視。
4.Responds to guest needs and resolves related problems.
? ?就客人的需求做出反應并解決相關問題。
5.?Ensures VIPs and IHG rewards club guests receive special attention.
? ?保證貴賓和優悅會會員受到特別關照。
6. Promotes inter-hotel sales and in-house facilities.
? ?促進店際銷售及推銷酒店內的設施。
7. Checks billing instructions and monitors guest credit.
? ?檢查結帳說明并監督客人信用情況。
8. Analyses and approves discounts and rebates.
? ?分析和批準打折相關事宜。
9.? Analyses the rate variance report to ensure rooms revenue control.
? ?分析房價差異報告以保證控制客房收入。
10.Takes action with the Property Management Systems (PMS) in emergency situation.
? ?在緊急情況下使用酒店管理系統(PMS)。
【職位要求】Job Specs
1.??Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力。
2. Two years experience in guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. ?
擁有2年賓客服務管理經驗,或與此相當的教育和相關工作經驗結合的背景。