Job Description 職位簡介
? Responsible for all daily Guest Services, Reception activities.
負責日常的前廳接待事務。
Major Responsibility 主要工作職責
? Daily check in, check-out, reservation and reception work.
處理日常的入住、退房、預定及接待工作。
? Ensure correct handling of billing and administrative work, including the review and report archiving.
確保正確處理開票和行政工作，包括審查和歸檔工作報告。
? Reflect good professional image of companies and individuals in daily work and keep a good
communication and coordination with partner of property.
在日常工作及對客服務中體現良好的公司和個人專業形象，保持與物業合作方的良好溝通和協調。
? Proper and timely handing of customer requirements, inquiries and complaints. If necessary,
promptly report to their superiors.
妥善和及時處理客戶的要求、詢問和投訴。如有需要，及時向上級匯報。
? Ensure compliance with related policies, procedures and standards of Ascott.
確保并遵守雅詩閣相關的政策、程序和標準。
? Liaise with the department team to achieve daily tasks.
積極與團隊配合完成日常工作。
? In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and
policies, pay attention to energy conservation and the safe operation in daily work.
遵守集團的環境健康安全方針政策，日常工作中注意節能和安全操作。
? Any other tasks assigned by supervisor.
領導交辦的其他工作。
Requirements 資質需求
? College degree or above, major in hotel management, tourism or graduate in language related
disciplines;
大專以上學歷，酒店管理、旅游類或者語言類專業畢業；
? Relevant work experience is preferred;
有相關工作經驗者優先；
? Good communication skills have good English or (Japanese / Korean) speaking ability;
良好的溝通能力，具備良好的英語或（日語/韓語）口語能力；
? Good grooming;
良好的儀容儀表；
? Can accept shift work.
可接受輪班工作制
