【職位描述】
Primary Responsibilities主要職責
? Ensure guest requests are handled in a timely manner.
? Ensure owner profiles are kept up to date
? Be fully knowledgeable of complex facilities，Responsible for the owners to check in, repair, inquiry, complaint handing ,property fees collection and other servies.
? Advise guests of points of interest in the surrounding area.
? Ensure all key minimum standards are kept to the highest level.
? Ensure a neat and tidy appearance at all times.
? Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the residences.
? To be familiar with all guest services and information they may require.
? Be familiar with all hotel policies and ensure to keep informed all changes and additions.
? Maintain a library of all relevant directories and business information.
? Be familiar with all the courier companies and their charges.
? Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events.
? Ensure desk, lobby, residences entrances and baggage area is kept clean and tidy at all times.
? Ensure all Residences equipment is accounted for and is in good working order.
? Attend meetings as required.
? Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP’s.
? Project and maintain the image of the highest standards within the Residences at all times.
? Advise the Residences Management of all guest comments.
? Record all incidents or service failures.
? Maximise the sale of our internal outlets.
? Maintain amicable and co-operative working relations with other departments in the Hotel.
? Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
? Attend any courses Management may deem beneficial.
? Any additional duties as assigned per operation needs
? 確保及時地處理客人要求。
? 確保業主的信息得到及時更新
? 全面了解公寓的各種設施，并負責為業主辦理入住、報修、問詢、投訴處理、物業費收繳等服務。
? 向客人介紹周圍的名勝景點。
? 確保所有關鍵的最低標準保持在最高水準。
? 始終保持儀表整潔。
? 確保與服務生一起高效、及時地處理和遞送公寓內的所有信息、傳真、郵件和包裹。
? 熟悉客人需要的所有服務和資料。
? 熟悉全部公寓政策，確保了解所有的變更和新增規定。
? 保有所有相關目錄和業務資料庫。
? 熟悉速遞公司的業務和收費。
? 熟悉公寓的全部日?；顒雍褪录?，保持有關的桌面文件夾。與這類事件有關的所有禮賓員共享這些信息。
? 保證前臺、大廳、公寓入口和行李區始終是干凈、整潔的。
? 確保所有公寓設備運轉正常。
? 按要求出席會議。
? 幫助順利完成接送服務，確保所有即將抵達和離去的所有VIP的信息已傳遞給機場代表。
? 始終突出和保持酒店內的最高標準形象。
? 把所有客人的意見通告公寓管理層。
? 記錄一切事件或服務問題。
? 最大化內部餐廳的銷售。
? 與酒店其他部門保持愉快、合作的工作關系。
? 遵守一切健康安全法規，保持對同事和自己都安全和適當的工作習慣。
? 參加管理層認為有益的課程。
? 根據需要調整擔任其他被安排的工作職責。
Knowledge and Experience知識和經驗
? Proficient in the Mandarin (verbal & written), second language is an asset.
? 1 year previous experience as a Hotel Concierge in a luxury hotel desirable，or Experience in high-end property service.
? Excellent knowledge of Chengdu and surround area a asset
? Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
? Must be flexible in terms of working hours
? Knowledge of Windows, MS Office Suite an asset
? High-end residential service experience is preferred
? The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Residences. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.
? 最好在豪華酒店擁有1年的酒店禮賓經驗，或者高端物業的服務經驗。
? 熟悉成都及周邊地區的人員優先。
? 必須能夠在壓力且多變的工作環境下處理多項工作任務，并保持平靜及團隊合作精神
? 工作時間必須靈活。
? 具有Windows、MS辦公軟件者優先
? 高端住宅服務經驗優先
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕櫚泉費爾蒙酒店坐落于棕櫚泉國際中心，地處天府新區的核心區域及成都高新區，毗鄰世紀城新國際會展中心，環球中心及天府軟件園。
成都棕櫚泉費爾蒙酒店設有336間酒店客房，蔚柳溪水療中心，金尊行政樓層，超過1350平方米的會議及宴會設施，以及一系列的餐飲設施，包含全日制餐廳“食百絢” ，三層樓的酒廊、雞尾酒吧及特色餐廳“Cube”，精品川菜中餐廳“嘗藝”，以及位于酒店頂層的“覓”特色餐廳。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
