·????????Produces food of high quality accordingto standard recipes
根據(jù)標準的菜譜準備高質(zhì)量的食物
·????????Communicates politely and displaycourtesy to guests and internal customers
與客人和內(nèi)部顧客交流時應(yīng)有禮貌
·????????Communicates to his/her superior anydifficulties, guest or internal customer comment and other relevant information
與他們的上級交流意見,如顧客的評論和其他有關(guān)的信息
·????????Establishes and maintains effectiveemployee working relationships
建立和保持有效的員工工作關(guān)系
·????????Attends and participates in dailybriefings and other meetings as scheduled
參加每日的晨會和其他會議
·????????Attends and participates in trainingsessions as scheduled
根據(jù)安排參加培訓(xùn)課程
·????????Prepares in advance food, beverage,material and equipment needed for the service
提前準備食物、酒水和其他服務(wù)所需的用具
·????????Performs related duties and special projects as assigned
履行相關(guān)的職責和完成布置的特殊工作
PEOPLE員工團隊:
·????????Demonstrateco-operation and trust with colleagues, supervisors, teams and acrossdepartments
同事、主管、團隊及部門間互相合作及信任
·????????Communicatewell to ensure effective shift hand-overs
良好的溝通以保證有效的換班
·????????Activelyparticipate in organized meetings
積極參加組織的各種會議
·????????Interactwith department and hotel staff in a professional and positive manner to fostergood rapport, promote team spirit and ensure effective two way communication
·????????部門及酒店員工間應(yīng)以專業(yè)和積極的方式交往以培養(yǎng)良好的關(guān)系,促進團隊精神的發(fā)展和確保有效的互動交流
GUESTEXPERIENCE 賓客體驗:
·????????Build and maintain positive relationships with all internalcustomers and guests in order to anticipate their needs
與客人建立保持良好的關(guān)系以便滿足客人的需要
·????????Anticipate guest needs, handle guest enquires, and solveproblems
滿足客人的需要,處理他們的需求并為他們解決問題
·????????Create a positive hotel image in every interaction with internaland external customers
在與每一位酒店或非酒店客人的交往中都應(yīng)為酒店樹立一個良好的形象
·????????Adhere to hotel brand standards
遵循酒店的品牌標準
·????????Maintain a high level of productand service knowledge in order to explain and sell
servicesand facilities to guests
非常了解產(chǎn)品與服務(wù)知識,以便向客人解釋及出售酒店的服務(wù)和設(shè)施
·????????Assist guests and escort them to locations within the hotelat their request
根據(jù)客人的要求協(xié)助并帶領(lǐng)客人到酒店內(nèi)所要到的場所
·????????Maintain knowledge of special programs and events in thehotel in order to recognize and respond to guests needs
掌握酒店推銷節(jié)目及活動以便為客人解釋
·????????Maintaincurrent Hotel information to be able to provide information to guests
掌握并能為客人提供酒店最新的信息