Manage the Daily Front Desk Operations
管理前臺日常運營
?
?Manages all operational tasks as well as their respective delegation and follow-up.
管理前臺所有運營任務以及與之相關的委派與跟進。
?Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
進行每日巡視以確保LQA在對客服務中被遵守和執行。
?Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
積極參與部門日常運營，以確保客人或同事的問題能夠在最短的時間內以專業的方式得以解決。
?Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主動關注并參與如客人投訴等待解決問題的跟進和處理。
?Participate in preparation, develop, implement and evaluate up-selling and ALL member enrollment strategy, to maximize room revenue & guest loyalty.
參與前臺房間銷售升級和雅高心悅界會員招募計劃的起草、發展、實施和評估，以最大化收益和客人忠實度。
?Ensures that all Front Desk Policies and Procedures are adhered.
確保部門各項政策與程序都被嚴格執行。
?Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明確酒店產品知識，確保貴賓及活動信息的時效性和準確性。
?Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
監督團隊接待，檢查并確保團隊預訂的細節達到要求，并與會議/團隊組織者保持聯系。
?Presence in the Front Desk and lobby area at critical guest flow time.
客流高峰期間在前臺及大堂區域督導部門運營。
??Involvement in guest complaint handling, whenever the situation required to
根據情況需要參與客訴處理。
?Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
堅持并推行健康與安全政策，以確保安全的工作環境；同時確保所有同事都熟悉了解安全及緊急程序。
?Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
確保由當地執法部門所要求的全部事項都被嚴格遵守并實行。
Manage the Daily Front Desk Operations
管理前臺日常運營
?
?Manages all operational tasks as well as their respective delegation and follow-up.
管理前臺所有運營任務以及與之相關的委派與跟進。
?Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
進行每日巡視以確保LQA在對客服務中被遵守和執行。
?Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
積極參與部門日常運營，以確保客人或同事的問題能夠在最短的時間內以專業的方式得以解決。
?Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主動關注并參與如客人投訴等待解決問題的跟進和處理。
?Participate in preparation, develop, implement and evaluate up-selling and ALL member enrollment strategy, to maximize room revenue & guest loyalty.
參與前臺房間銷售升級和雅高心悅界會員招募計劃的起草、發展、實施和評估，以最大化收益和客人忠實度。
?Ensures that all Front Desk Policies and Procedures are adhered.
確保部門各項政策與程序都被嚴格執行。
?Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明確酒店產品知識，確保貴賓及活動信息的時效性和準確性。
?Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
監督團隊接待，檢查并確保團隊預訂的細節達到要求，并與會議/團隊組織者保持聯系。
?Presence in the Front Desk and lobby area at critical guest flow time.
客流高峰期間在前臺及大堂區域督導部門運營。
??Involvement in guest complaint handling, whenever the situation required to
根據情況需要參與客訴處理。
?Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
堅持并推行健康與安全政策，以確保安全的工作環境；同時確保所有同事都熟悉了解安全及緊急程序。
