To provide supervision, drive and motivate Sales & Marketing Team including reservations to achieve results.
督導及激勵包括預定部在內的部門所有員工為完成酒店經營目標而努力。???
Manages special projects and other business related enterprises.
管理特殊項目及其他相關業務。
Represents and promotes the hotel to all sectors in the community locally and overseas.
在海內外各有關行業推廣酒店。
Manages guest relations and client services including guest and client need, product and service knowledge, sales effectiveness, communication skills and guest and client feedback.
處理與客人的關系和提供所需服務,包括客戶和客人的需求,酒店產品知識,銷售效率,溝通能力及各類反饋信息。
Manages departmental changes and ensuring processes and required infrastructure are in place.
管理部門內部運作,保證部門設施完備,運行正常。
Manages departmental expenses and budget.
控制部門各項耗費及制定預算。
Ensures efficient utilization of departmental resources.
確保部門資源的高效利用。
Ensures files, correspondence and other relevant business documentation are maintained.
確保文件及相關資料的存檔。
Ensures the development, update and maintenance of promotional materials.
確保及時更新及保存部門人事檔案。
Reports on the effectiveness of Sales and Marketing programs. Recruitment, training & development, team building, staff performance planning and review.
撰寫有關招聘人員,培訓和拓展,團隊建設,員工表現評估等方面的報告。
To plan, schedule and implement appropriate training interventions to all levels to meet the needs of the department and staff.
制定,安排和實施滿足各個層次員工需求的培訓。
To role coach mid-level executives in the department.
培養和指導部門內中層管理人員。
To ensure that all necessary working tools and equipment are provided to all staff in order to function efficiently.
確保工作所需各種設備工具的有效運行。
To ensure staff in the department is aware of their duties & responsibilities.
確保部門所有員工了解各自工作職責。