1.熟悉酒店布局并記下護送客人的最佳路線。
2.主動協助客人提重包裹、拿衣服、提手提箱等,向客人提供禮貌和迅速的協助。
3.保持令人愉悅的態度并專心接待每位到來的客人。
4.為來店和離店的客人開關汽車及出租車門。
5.向客人提供服務和引導。
6.向客人提供關于酒店的設施和服務的信息。
1.Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.
2.Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked .
3.Maintain a willingness to please attitude and give undivided attention to any approaching guest.
4.Assist arriving and departing guests by opening and closing car and taxi doors.
5.Provide guest services and guidance.
6.Provide information to guests about the hotel facilities and services.