1、遇到投訴或問題,如果不能立即找到解決問題的方法,則向領班/副理匯報;
Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found.?
2、確保持續高水平的對客服務;
Ensures a high level of customer service is consistently maintained.
3、遵守酒店有關客房部的政策及程序;
Complies with the Hotel Policies & Procedures relating to Housekeeping.
4、遵守房務部定立的系統及程序;
Complies with all systems and procedures as laid down by the Rooms Division.?
5、日對客房的清潔和服務都達到凱悅品牌的標準;
Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.?
6、負責儲存、發放和提供布草、洗衣及客衣;
Stores, issues and maintains supplies, house linen and laundry, guest laundry.?
7、分揀、清點、折疊、標注及搬運布草;
Sorts, counts, folds, marks, or carries linens.?
??8、補充用品,如水杯及書寫用具;
Replenishes supplies such as drinking glasses and writing supplies.?
9、根據安排,對地面進行打掃、擦洗及吸塵;
Sweeps, scrubs, and vacuums floor as assigned.?
10、清潔地毯、布藝家具及窗簾;
Cleans rugs, carpets, upholstered furniture, and draperies.
11、倒空垃圾桶及清潔煙灰缸;
Empties wastebaskets, empties and cleans ashtrays.?
12、將垃圾運到垃圾處理區域;
Transports trash and waste to disposal area.
13、補充浴室用品;
Replenishes bathroom supplies.