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確保遵循品牌承諾并始終提供優異的對客服務。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 與客人和同事保持基于良好工作關系的互動接觸。 Maintains positive guest and colleague interactions with good working relationships. 確保酒店最基本的品牌標準都要被貫徹執行。 Ensures that minimum brand standards have been implemented. 對于客戶調查結果做出回應并落實相應的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 以支持和靈活的態度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 以支持和靈活的態度和“團隊協作”的精神與其他部門合作。 Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 按照要求維持所有物品和客用品的標準庫存量。 Maintains par stocks of all equipment and guest supplies as required. 根據所定的程序引領客人入座、接受點菜及為客人服務食品及飲料。 Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. 向客人呈送菜單，回答客人問詢并為客人提供關于食品、飲料及服務的建議。 Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests. 在每次用餐結束后清理臺面或餐桌并重新擺臺。 Clears and resets counters or tables at conclusion of each course. 完全了解Micros電腦系統的各方面。 Fully conversant with all aspects of the Micros System. 計算賬單費用并收取客人支付。 Computes bill and accepts payment 按要求執行收銀員職能。 Performs the function of cashier as required. 核對收取的現金，確保所收現金都是真鈔。 Verifies cash received ensuring only genuine money been collected. 核對所有客人呈交信用卡，確保所有信用卡都在有效期內。 Verifies all credit cards presented by guest before to validity of the card. 嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling. 對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.