確保宴會部運作符合其酒店策略，適當執行酒店規章。
Assist to ensure that the banquet activities are aligned withthe respective Corporate Strategy, and that the Hotel Actions have beenimplemented where appropriate.
定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導。
Conducts regulardivisional communications meetings and ensure that departmental briefings andmeetings are effective and conducted as necessary.
監督部門營運手冊的準備和更新的工作。
Oversee the preparation and update of individual DepartmentalOperations Manuals.
?確保所有員工遵循品牌承諾并始終提供優異的對客服務。
Ensures that all employeesdeliver the brand promise and provide exceptional guest service at all times.
確保員工同樣在適當的時候為其他部門的內部客人提供優質服務。
Ensure that employees alsoprovide excellent service to internal customers in other departments asappropriate.
禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
Handle all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved?satisfactorily.
與客人和同事保持基于良好工作關系的互動接觸。
Maintain positive guestand colleague interactions with good working relationships.
與客人建立并保持良好的客戶關系。
Establish a rapport withguests maintaining good customer relationships.
經常親自證實餐廳客人得到的是最好的服務。
Personally, and frequentlyverifies that guests in the banquet area are receiving the best possibleservice.
在宴會區域花時間巡視（高峰時段）以確保員工很好地管理餐廳區域并使各項工作達到最佳滿意度。
Spends time in the Outlet(during peak periods) to ensure that the Outlet is managed well by therespective employees and functions to the fullest expectations.
將員工的工作能力通過多項技能、多項任務和有彈性的日程安排運用而達到最大化，以完成經營上的財政目標和顧客期望。
Maximizes employeeproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests.
關注工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求以達到所有設備的最佳調配和能源使用效率。
Focus attention onimproving productivity levels and the need to prudently manage utility/payrollcosts within acceptable guidelines ensuring optimum deployment and energyefficiency of all equipment.
確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。
Ensure that the outlet isoperated in line with maximizing profit while delivering on the brand promise.
達到月度和年度宴會，會議中心及接待樓營業收入。
Achieve the monthly andannual the banquet, conference center and reception building revenue.
協助餐飲部年度經營計劃的準備工作。
Assist in the preparationof the Annual Business Plan for Food and Beverage.
協助進行月度的再度預測，適當的時候讓各個部門經理參與其中。
Assists in the monthlyre-forecasting, involves the respective Heads of Department as appropriate.
確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。
Ensures that all hotel,company and local rules, policies and regulations relating to financial recordkeeping, money handling and licensing are adhered to, including the timely andaccurate reporting of financial information
協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。
Assist in the inventorymanagement and ongoing maintenance of hotel operating equipment and otherassets.
以主要的業績表現指數為基礎對成本進行預先管理控制，適當的時候讓各個部門經理參與其中。
Manages costs proactivelybased on key performance indicators, works with the respective Heads ofDepartment as appropriate.
確保使用新技術和設備，簡化工作系統提高工作效率。
Ensures new technology andequipment are embraced, improving productivity whilst taking work out of thesystem.
在營運過程中將對于餐飲產品的檢驗和監督貫穿始終，并在適當的情況下做出反饋。
Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
監督餐飲的服務和餐飲標準。在必要的地方包括宴會廳，會議中心及接待樓，與宴會副經理、行政副總廚和廚師長一起實施正確的措施。
Monitors service and food and beverage standards in the BQT, Meeting Center and Villas.? Work with the Assistant BQT Managers, Executive Sous Chefs and Chef de Cuisines to take corrective actions where necessary.
與行政副總廚共同對涉及點位餐飲營運進行頻繁而全面的檢查。
Conducts frequent and thorough inspections together with the Executive Sous Chef, of the Food and Beverage Operation.
經常查證餐飲準備中僅可用新鮮的產品。
Frequently verifies that only fresh products are used in food and beverage preparation.
幫助行政總廚/行政副總廚提出富有創意的建議和想法。
Assist the Executive Chef/Executive Sous Chefs with creative suggestions and ideas.
監督對所有運營設備和營業用品的月度盤點。
Conduct monthly inventory checks on all operating equipment and supplies.
針對每日營運和質量控制與廚房密切溝通。
Liaise with the Kitchen and Beverage Department on daily operations and quality control.
對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
確保宴會的前、后區域的潔凈有序。
Ensure that banquet area is kept clean and organized, both at the front as well as the back of house.
與客房部配合，確保嚴格執行既定的清潔計劃。
Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to.
監督和協助所有宴會部員工的聘用和篩選。在招聘時遵循酒店指示，在篩選員工時以能力基礎進行選擇。
Oversees and assists in the recruitment and selection of all banquet employees.?? Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
監督餐飲部所有員工的守時性和儀容儀表，確保他們根據酒店和部門的儀容儀表要求身著正確的制服并保持高標準的儀容儀表和個人衛生狀況。
Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
經過適當的培訓、指導和/或教導，通過提高每位員工的技能和能力將其效力發揮到最大化。
Maximize the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
指導員工進行年度表現評估，支持他們的職業發展目標。
Conduct annual Performance Development Discussions with employees and to support them in their professional development goals.
通過持續的反饋和月度會議來幫助部門培訓員不斷進步。
Assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.
與培訓經理和部門培訓員協調下為員工制定計劃并落實有效的培訓課程。
Plan and implement effective training programmers for employees in coordination with the Training Manager and Departmental Trainers.
監督每周工作時間安排的準備和記錄，確保可以反映出營業需求和其他重要的業績指數。
Oversee the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
鼓勵員工成為有創意的、主動的、具有挑戰精神并可以認識到自身對于營運成功所作貢獻的員工。
Encourage employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
支持落實以人為本，示范并加強諾金價值觀和文化特性。
Support the implementation of The People Philosophy, demonstrating and reinforcing NUO’s Values and Culture Characteristics.
確保所有員工完全理解并嚴格遵守員工守則。
Ensure that all employees have a complete understanding of and adhere to employee rules and regulations.
確保員工遵守所有與消防、防護和安全相關的酒店、公司和當地的制度、政策和規章。
Ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
對于員工意見調查做出反饋并落實相應的改善措施。
Feedbacks the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.
