Primary Responsibilities主要職責?
? Performs all duties as assigned by management.
及時完成酒店管理層布置的所有工作。
? Supervise the outlet staff, ensuring that the correct methods of service, the safety and hygiene standards specified by the management are maintained.
監(jiān)督部門的所有員工，確保為客人提供正確的服務(wù)，通過管理保持客人安全及餐廳的衛(wèi)生。
? Report to the management any complaints/negative comments. These are to be dealt within the initial stage and then referred to the F&B Management, verbally or through daily reports.
向管理部門上報任何不滿或不良的評價。在初始階段立即著手處理，并以口頭或書面的形式向餐飲部門報告。
? Act with tact and diplomacy at all times to both staff and guests.
以老練及外交化 的形式對待員工及客人。
? To supervise the staff, ensuring that the correct methods of service are maintained, as agreed in standards of performance/ policies and procedures.
管理員工，確保員工以行為標準及規(guī)章制度所規(guī)定的正確方法工作。
? Responsible for the “on the job training” of all staff in the supervised outlet, to the agreed hotel standard not only for all new staff in the department, but also for staff employed for any length of time.
負責所屬各營業(yè)場所的所有員工的“上崗培訓(xùn)”，無論新員工還是老員工，并使其達到酒店要求的標準。
? Build an efficient team and ensure continued improvement by taking an active interest in the welfare, safety, development and motivation of staff.
通過對員工福利，安全及個人發(fā)展的關(guān)注來鼓勵員工，組建一支高效率隊伍，并使其不斷進步。
? Maintain an excellent personal appearance keeping in mind that the manager represents the department. Adhere to all rules and regulation by the attention of the F&B executive and Personal Manager.
保持良好的裝束，并時刻記住經(jīng)理代表該部門，按餐飲行政部門及人事經(jīng)理的規(guī)章辦事。
? Evaluate employees on a regular basis with regards to service, safety standards by the F&B Executive.
定期安餐飲行政部門規(guī)定的服務(wù)及安全標準給予員工評價。
? Deal with staff problems/disciplinary action as per correct hotel procedure when required and in close liaison with the Director of F&B and Personnel Manager.
處理員工問題，同餐飲總監(jiān)及人事經(jīng)理保持密切聯(lián)系，并根據(jù)酒店的規(guī)章制度在必要時采取處罰措施。
? Ensure that all staff concerned have a clear understanding and are trained with regard to fire/evacuation procedures, emergency procedures and all other house rules/regulations as laid down in the employee handbook. Ensure that all employees receive a job description and work in accordance with standards already set.
確保相關(guān)員工對員工手冊規(guī)定的緊急疏散及其它條款持有下正確的認識，確保所有員工都拿到工作內(nèi)容并按其工作。
? Be familiar with work care legislation and ensure that all incidents and accidents are correctly recorded on the appropriate form and reported immediately to the Personnel Manager. Ensure that all staff is carrying out their duties in a safe manner at all times.
熟悉工作注意事項，確保所有事件及時記錄在相應(yīng)表格并向人事經(jīng)理報告。
? Compile on a daily basis the revenue/cover report and present it to F&B Management nightly, including any relevant information i.e. regular guests, promotional sales and any appropriate activities.
搜集每日收入狀況的信息，包括任何相關(guān)信息如：回頭客，促銷及其它活動，呈遞餐飲負責人。
? Have a complete knowledge of all drinks lists, menus and wine list and to be able to advise guests accordingly. Detailed knowledge of beverage products in detail and of all other F&B outlets and hotel service is also required.
全面了解所有的飲料清單，菜單及酒水清單，以便向客人提供相應(yīng)建議，同時對餐飲部其它營業(yè)場所的服務(wù)了解也是很必要的。
? Ensure that all reservations have been taken correctly and schedule the personnel accordingly.
確保正確執(zhí)行所有預(yù)定的計劃，制定出相應(yīng)的個人計劃。
? To practice economy in all areas, including use of water, electricity, etc. Maintain high standards hygiene and cleanliness of the working area up to the required health & safety level. Also make sure that equipment is always in a good and save working order.
在日常基礎(chǔ)之上，力求在各方面都做到經(jīng)濟，節(jié)約，包括水電等。按照健康安全的水準來確保各營業(yè)場所的衛(wèi)生及清潔，同時保證所有設(shè)備的良好工作次序。
? Responsible for overall appearance and set up in the outlet, checking of cleaning standard and housekeeping and the upkeep of repairs of equipment and maintenance in the outlets. Report to relevant department any correction of points not up to standard. Follow up of reported points to be carried out at all times.
負責經(jīng)營場所的整體外觀，檢查衛(wèi)生情況及各營業(yè)場所的整理及設(shè)備維修保養(yǎng)，向相關(guān)部門匯報不合標準的地方以便改正，確保需要改正的項目的實施。
? Be aware of costing, expenses and payroll against forecast and monitor department profitability accordingly.
清楚的了解預(yù)計的成本，開支及工資，并根據(jù)情況監(jiān)控部門的利潤。
? Responsible for the set up, implementation, sales and post mortem reports of all promotions in the outlets. Offer suggestions for future promotions and keep up to date with the promotional activities of competitive hotels.
負責建立，執(zhí)行營業(yè)場所的銷售及促銷報告，對未來的促銷活動提供建議，
? Constantly seek to improve service, reduce costs, increase sales, and offer suggestions for improvement to the F&B Management.
不斷改進服務(wù)，降低成本，擴大銷售，并向餐飲管理部門提供改進的建議。
? Responsible for all administrative requirements in the Rong Restaurant.
負責特色餐廳“容”的所有管理要求。
? Ensure that communication is maintained with competitors in order to benefit from information that may be of use in market comparisons.
確保與競爭性酒店保持聯(lián)系與交流，以便獲得市場競爭的信息。
? Be familiar with all departments and the structure of the hotel.
熟悉所有部門及酒店的框架。
? Overall responsible for all stocks and equipment within the Rong Restaurant.
總體負特色餐廳“容”所有的設(shè)備及貯藏。
? Communicate effectively and keep others informed.
同其它人及時有效的交流。
? Attend daily operational meeting, weekly F&B meeting and all other meetings as assigned by the management and give the necessary feedback to the staff in the outlet.
參加日常工作會議，餐飲部周日例會，及其他管理部門組織的會議，必要時向營業(yè)場所員工傳達。
? Be familiar with all legislation applicable to the occupational health and safety.
熟悉所有與職業(yè)有關(guān)的健康和完全法規(guī)。
Knowledge and Experience知識和經(jīng)驗
? Good oral and written communication skills
良好的口頭及書面溝通能力
? Min 5-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain
至少5年酒店相關(guān)運做經(jīng)驗，最好具有國際連鎖酒店工作經(jīng)驗
? Hotel Restaurant Management graduate
酒店管理專業(yè)畢業(yè)
? Associate degree or above
全日制大專（含）以上學歷
? Experienced in all aspects of restaurants service
餐飲服務(wù)的各方面豐富經(jīng)驗
Competencies 技能
? Must be well-presented and professionally groomed at all times??
始終保持良好和專業(yè)的形象
? Excellent leader and trainer with solid motivational and teamwork skills
優(yōu)秀的領(lǐng)導(dǎo)者和培訓(xùn)師，具備良好的激勵和團隊合作能力
? Attention to detail and strong interpersonal skills to deal with diverse talent
注重細節(jié)，良好的人際交往能力，能夠和不同的人才相處
