PEOPLE 員工團隊
? Investigates complaints regarding the Guest Service Centre’s service, takes appropriate actions.
調查關于賓客服務中心員工的投訴并采取相應措施?
? Establishes and maintains effective employee relations
與員工建立并保持良好的工作關系
? Organizes and conducts regular meeting for all Guest Service Centre staff to facilitate communication and a smooth operation
組織和召開由所有賓客服務中心員工參加的會議，以加強交流和保證業務的順利進行
? Prepares efficient work schedule for Telephone staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration
在考慮酒店入住情況和預測以及大規模的團組活動的前提下，為電話服務部員工準備高效的工作計劃，安排節日和假日
GUEST EXPERIENCE 賓客體驗
? Strictly comply with the brand standard to deliver excellent guest service?
嚴格遵守品牌標準以達到卓越的賓客服務 ?
RESPONSILBLE BUSINESS企業責任
? Directs, supervises and coordinates the activities in Guest Service Centre
指導、監督和協調賓客服務中心的活動
? Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
開發和應用相關程序，適當處理進出酒店的電話、傳真以及設備和電話線租用及其它電信服務
? Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
對所有設備、軟件、硬件進行管理和監測，并確保其安裝和運轉良好
? Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
確保所有電信設備的維護均得到有效外包，并對其實施預防性維護?
? Maintains up to date list of all telecommunication equipment
更新列有所有電信設備的清單
? Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
監測程控交換機，語音郵件，通信呼叫統計軟件的運轉情況，并將設備運轉報告的登記在日志上
Required Skills –
技能要求
? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
? 擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
? Proficient in the use of Microsoft Office and Front Office System
? 熟練使用微軟辦公軟件和前臺系統
? Problem solving and organizational abilities
? 具有解決問題和組織能力
Qualifications –
學歷
? Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
? 具有酒店行政管理，酒店管理或相關的大專學歷或專業證書。
Experience –
經驗
? 3 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience. ?
? 擁有3年前廳或賓客服務或電話總機工作經驗，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景。
