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根據客人的預定要求登記并分房。如果客人并未做預定，為他提供適合的住宿。
Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation.
如有需要提供給客人協助。
Offers/provides assistance to guests, as needed
對客人的詢問做出回答，提供有關酒店服務和設施的信息，其他所能提供的信息，包括事件，人物，娛樂場所，名勝古跡，文化娛樂表演等等。
In response to guest queries, gives out informationregarding hotel services and facilities, the “extras” offered, factualinformation regarding events, people, accessible places of interest, historicaland cultural points of interests, cultural and entertainment performances.
處理并控制客人房間鑰匙，確保每個房間都有鑰匙，收取鑰匙并將它交給準確的客人，為鑰匙遺失的客人做附加鑰匙，確保在客人結賬時能歸還鑰匙，并與鑰匙保管員一起保管儲備鑰匙。
Handles and controls guestroom keys; ensures that akey is available for every room ,
receives from and issues them to the right guest, initiates requests forreplacement of lost keys or for issuance of additional keys as requested byguests, ensures that they are returned by the guests upon check-out, andclosely co-ordinates with the key custodian regarding inventory of keys.
保持準確的房態，如空房，未清理，等等。并保留準確的酒店客人的紀錄。
Keeps an accurate count of rooms sold, vacant, outof order, etc. and maintains accurate record of all hotel guests.
將本部門房態報告與客房部的做比較，如有任何差異，向前臺接待主管
/
前廳部經理助理匯報。
Reconciles Room Status report of Housekeeping withthat of the Department, advises Reception Supervisor/Assistant Front OfficeManager of any discrepancy
為貴賓客人和團隊定房，預先為他們做登記并根據需要與上級及客房部聯系。
Blocks rooms for VIPs and groups, pre-registersthem and advises superior and Housekeeping Department accordingly.
制作指定的報告并保留需要統計數據的記錄，如：
Accomplishes required reports and maintains recordsnecessary for preparation of statistical data such as:
每日到店離店客人記錄
Daily arrivals and departures record
賣房資本調整
Room Sales recapitulation
房間報告
Rooms breakdown report
VIP and special attention list, etc.
貴賓和特殊注意列表，等等
處理客人投訴，詢問和要求。對重要問題匯報上級。
Attends to guests’ complaints, enquiries andrequests. Refers major problems to superior.
適當利用所有前臺辦公資源，報表，設備。
Ensures the proper use of all Front Officesupplies, forms, equipment.
維護工作區域的清潔。
Maintains cleanliness of work area.
其他被指派的任務
Performs duties common to all non-supervisorypersonnel and other duties as may be assigned.
