在日常的工作運行及緊急情況中與客房部、保安部、工程部及其他各部門保持緊密的聯(lián)系。
Liaises with Housekeeping, Security, Engineering and other related departments on daily operations and emergency situation.
禮貌并高效的處理客人的要求及投訴，需要時要向前廳部經理匯報，并且確保及時跟進。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
與客人建立并保持良好的賓客關系。
Establishes a rapport with guests, maintaining good customer relationship.
在團隊的接待工作中發(fā)揮主動性及創(chuàng)造性，協(xié)調好與銷售部、餐飲部及其他部門之間的合作。
To exercise initiative and resourcefulness in all aspects of group handling and to coordinate and cooperate with Sales, Rooms and F&B departments in all arrangements.
組織每天所在班次的例會，宣布每天的住房率、到店客人、離店客人、發(fā)生的各種一般尤其是特殊事件。
Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, event and special attention that are needed.
確保每一個員工及時了解酒店的各種更新的產品知識、促銷計劃、政策變動，并處理好內部的溝通及聯(lián)系。
Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
確保每一個員工時刻保持并履行高度的保護客人隱私的意識。
Ensures all associates practice the utmost protection of guests’ privacy and confidentiality.
確保賓客服務員始終提供所需的服務，并按照部門營運手冊的要求提供快捷、持續(xù)、禮貌且符合標準的服務。
Ensures services provided by associates are always available and are always carried out to define standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.
