Job Responsibilities/ Description:
Assist guests efficiently, courteously and professionally in all Reception relatedmatters. Maintain a high standard of service and quality delivery at all times; when answering telephones, registering guests, assigning rooms, checking out guests and assisting in different requests.
高效、優(yōu)質(zhì)、彬彬有禮、熱情周到地幫助客人,回答客人電話、登記客人入住、分配房間、幫助客人結(jié)帳離店以及滿足客人其它合理的要求。隨時保持高標準和提供優(yōu)質(zhì)服務(wù)。
Job Knowledge / Skill:
Basic knowledge of hotel &front office.
Good English language skill and communication skill.
Good finance knowledge
Good and positive hospitality attitude.
專業(yè)知識/技能:
具有對酒店行業(yè)以及前廳部基本知識的了解。
良好的英語能力以及溝通技巧。
良好的財務(wù)知識或概念。
良好積極的工作態(tài)度。