?Always maintain a high level of customer service awareness throughout the work process.? ? ?
在整個工作過程中,始終保持高度的客戶服務意識。?????
?Have a positive working attitude, do their job well, and take the initiative to solve problems, and always be able to communicate clearly with guests or colleagues.
持積極的工作態(tài)度,做好本職工作,并且主動解決問題,能夠始終清晰的與客人或同事進行交流。
?Be able to make comments or suggestions that are beneficial to the operation of the hotel and the environment.
能夠提出對酒店的運作及環(huán)境有益的意見或建議。
?Be able to actively recommend hotel services and facilities to guests and suppliers.
能夠積極的向客人及供應商推薦酒店的服務及設施。
?In the process of work, you can do your job well and ensure the safety of yourself and others.
在工作過程中能夠做好本職工作,保證自己及其他人的安全。
?Familiar with the contents of the menu and drink list, and can explain to the guests in detail.?
熟悉掌握菜單及飲料單上的內(nèi)容,并可以詳細的給客人做出解釋。
?Understand the requirements for healthy food and can give appropriate recommendations.
了解健康食品的要求,并可以給出適當?shù)慕ㄗh。
?Smile service, to help customers sit down, hang coats and backpacks, etc., and introduce themselves. ? ?
微笑服務,協(xié)助顧客就座、掛外套及背包等,并做自我介紹。
?Guests are guaranteed to be led to seats and asked if they prefer a smoking or non-smoking area.?
保證客人都被引領入座并詢問他們喜歡吸煙區(qū)或非吸煙區(qū)。
?To meet the requirements of the guests, if you can not answer your questions immediately please contact the manager.
滿足客人的各項要求,如不能立即回答客人的問題請與經(jīng)理聯(lián)系。