1、Process all incoming and outgoing calls accurately and courteously
正確并禮貌地處理所有打進和打出酒店的電話。
2、Records and controls accurately wake up calls
準確記錄并管理叫早服務。
3、Calls guests by name whenever possible
盡量稱呼客人的姓名?。
4、Handles guests needs or requests and reports complaints to the Telephone Supervisor
滿足客人的需要或請求，并向總機主管匯報投訴情況。
5、Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
嚴格遵守處理緊急事件，如火災、炸彈威脅和其它危機的標準政策和工作程序。
6、Attends to all guest queries and requests promptly
及時處理客人的所有問詢和要求。
QUALIFICATIONS：
任職要求
1、Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
2、Able to read and write English
能夠讀寫英語
