? Supervise cash handling and banking procedures
監(jiān)督現(xiàn)金的處理和存放程序。
? Prepare daily banking, cash flow reports and sale report
編制每日存款和流動(dòng)資金報(bào)告。
? Establish and instruct staff in cash security procedures
制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。
? Deal with irregular payments
處理異常的付款情況。
? Control stock and monitor security procedures
控制存貨和監(jiān)督保安成序。
? Works with Restaurant Manager in preparing and the management of the department’s budget
和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。
? In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在經(jīng)理缺席時(shí)主持交接班說(shuō)明會(huì),確保員工了解酒店的活動(dòng)和運(yùn)營(yíng)的要求。
? Assist with menu and wine list creation
協(xié)助菜單和酒水單的設(shè)計(jì)工作。
? Supervise outlet functions
監(jiān)督各項(xiàng)職能。
? Supervise outlet service
監(jiān)督餐廳的服務(wù)。
? Works with Restaurant Manager on manpower planning and operational needs
和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。
? Conduct weekly training as assigned by Restaurant Manager
進(jìn)行餐廳經(jīng)理制定每周培訓(xùn)。
? Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己當(dāng)班期間盡可能解決所有的投訴,并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作。
? Supervise the maintenance of guests HEO and outlet equipment
監(jiān)督服務(wù)設(shè)備的維護(hù)保養(yǎng)。
? Ensure standards of guest services as per standard guideline
監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。
? Seek guest feedback for improvement
尋求客人的反饋意見(jiàn)并進(jìn)行改進(jìn)
? Personally meet and farewell a minimum of 80% of your customers
親自迎送80%以上的客人。
? Encourage and inspire team members to provide guests distinct experience in creative ways.
運(yùn)用有創(chuàng)意的方法來(lái)激勵(lì)、鼓舞團(tuán)隊(duì)成員為賓客提供獨(dú)特的體驗(yàn)。
? Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions.
抽時(shí)間與賓客進(jìn)行互動(dòng),獲取反饋,了解員工提升賓客滿意度的渠道。
? Collaborate with Restaurant Manager to develop activities to meet the service behaviour and improving guest relationship continuously.
與餐廳經(jīng)理協(xié)作共同開(kāi)發(fā)達(dá)到服務(wù)行為標(biāo)準(zhǔn)和持續(xù)改善賓客關(guān)系體驗(yàn)的各類活動(dòng)。