·??????Process allincoming and outgoing calls accurately and courteously
·??????Records andcontrols accurately wake up calls
·??????Pages guests inco-operation with concerned departments
·??????Records all entrieson traffic sheets
·??????Assists guests withinternational calls and directory queries
·??????Calls guests byname whenever possible
·??????Pages staff memberwhen requested
·??????Abides byprinciples of guest privacy
·??????Handles guestsneeds or requests and reports complaints to the Telephone Supervisor
·??????Report on logbookdaily
·??????Bill call costs
·??????Aware of localtelephone listings and frequently dialed numbers
·??????Strictly abides bystandards policies and procedures governing cases of emergency such as fire,bomb scare and other critical situations
·??????Advises defects onswitchboard equipment to Supervisor
·??????Maintains a cleanwork environment
·??????Attends to allguest queries and requests promptly
·??????Maintains detailedknowledge of the Hotel’s fire, life and safety system
·??????Maintains detailedknowledge on the Emergency Response Team and workings of the telephone room inthis regard
·??????Maintain HotelInformation