·???????Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
·???????按照部門的規范和程序提供高標準的餐飲服務。
·???????Communicates to his/hersuperior any difficulties, guest comments and other relevant information?
·???????與上級領導交流有關疑難，客人意見和其它相關信息。
·???????Establishes and maintainseffective employee working relationships
·???????與員工建立并保持良好的工作關系。
·???????Show commitment and ability to develop into Food& Beverage Department as next role
展示自己的能力并設定發展的目標
·???????Attends and participates indaily briefings and other meetings as scheduled
·???????參加和參與每日的例會和其它計劃好的會議。
·???????Attends and participates intraining sessions as scheduled
·???????參加和參與計劃好的培訓課程。
·???????Prepares for service byensuring:
·???????確保部門的以下各項工作就緒為客人提供服務：
o???Grooming is impeccable and inaccordance with ICHG personal presentation standards
o???遵守洲際酒店集團的個人儀表儀容規范著裝無可挑剔
o???Outlet equipment is clean
o???設備干凈
o???Equipment is sorted and stored
o???設備分類且存放好
o???Glassware is polished
o???玻璃器皿擦亮
o???Flatware is polished
o???擦亮餐具
o???China is clean
o???清潔瓷器
o???Waiter stations are prepared
o???準備好服務臺
o???Cutlery is placed for buffetand table service
o???擺放好自助餐桌上的餐具
o???Tables are set
o???擺設好餐臺
o???Reservations are read andfamiliarized
o???閱讀并熟悉預訂
o???Special occasions are ready
o???準備好特別活動
o???Music is on
o???放音樂
o???Lighting is on
o???開燈
o???Outlet is ready for service andguest comfort
o???酒吧準備就緒為客人提供舒適的服務。
o???Carries out effective serviceby ensuring:
o???高效的提供服務：
o???Guests are greeted and seated
o???迎賓并安排客人就坐
o???Daily specials are explainedand upsold
o???說明并推銷每日特價
o???Food orders are processedaccurately
o???準確的下餐單
o???Trays and tray jacks areeffectively used
o???有效的利用托盤和托盤架
o???Food orders are taken quickly
o???快速的為客人寫餐單
o???Payment methods are handledaccurately
o???確的處理付款方法
o???Working areas are cleaned andre-set quickly
o???快速的清潔工作區和重新布置
o???Bar is clean
o???清潔的酒吧
o???Used ashtrays are regularlycleaned
o???定時清理用過的煙灰缸
o???Guests are conversed with inrelation to the food and beverage products
o???與客人談論有關的餐飲產品
·???????Carries out effective beverageservice by ensuring:
·???????通過確保以下內容高效的提供飲品服務：
o???Beverages are upsold andregularly replenished, abiding by responsible alcohol service regulations
o???遵守酒精飲料服務歸定，推銷飲料并定時為客人續酒。
o???Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine
o???與客人談論葡萄酒，建意葡萄酒的品種和風格，寫單和為客人送酒
o???Promoting and selling cocktailsto guests
o???向客人推銷雞尾酒
o???Making and presenting cocktails
o???調配和裝飾雞尾酒
o???Coffee and tea is served hotand in accordance with standard
o???按規范提供熱的咖啡和茶
·???????Take appropriate action toresolve guest complaints
·???????正確處理客人的投訴。
·???????Food and beverage stock isstored in relation to hotel procedures
·???????按照酒店的規定存儲餐飲存貨。
·???????Performs related duties andspecial projects as assigned
·???????承擔相關的職責和安排的特別項目。
