Priority will be given to students with an internship period of more than June.
優(yōu)先錄用實習期6月起：
1. Assists the Loyalty Manager to ensure that the team is adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the guest relations area is working in a professional manner at all times.
協(xié)助迎賓體驗經理保證部門遵循酒店的規(guī)章制度，服務程序及標準并致力于提高所有客人的滿意度。
2. Follow company and department policies and procedures. Maintain confidentiality of proprietary materials and information.
根據(jù)酒店的規(guī)章制度，對酒店的內部材料和信息保密，保護客人及所有英才的隱私和安全。
3. Perform other reasonable job duties as requested by managers.
履行經理安排的其他工作。
4. Building up a rapport with guest prior to guest arrival and after departure by sending Pre-arrival and Post-departure email or call.
通過到店前的歡迎信或電話和退房后的致意電郵或電話與客人維持良好的關系以確保賓客滿意度。
5. Review the arrival report for accuracy and completeness.? Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
查看預抵報表，保證準確和完整。檢查入住登記單上的信息和報表是否一致，如有不同，和相關人員確認。?
6. Ensure that all VIP's are pre-registered according to standards.
保證所有VIP根據(jù)程序提前登記。
7.?Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
和客房部緊密合作，保證所有的房態(tài)正確，若客人對房間有任何疑慮需及時匯報。
8.?Serve as a departmental role model or mentor by working alongside talents to perform technical or functional job duties.
作為部門模范，和英才們一起工作，并且指導他們完成他們的工作。
9.?Block rooms in PMS system and identify designated requirements and requests (e.g., guaranteed room types, special requests, VIP's, early arrivals, guest recognition).
根據(jù)客人的需要，在系統(tǒng)中鎖房（例如，承諾的房型，特殊要求，VIP，早到，賓客認知）
10. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
歡迎每一位客人，微笑，目光接觸，用客人的名字友好的問候。
11. Address guests' service needs in a professional, positive, and timely manner.
積極，專業(yè)，及時地處理客人的服務需求。
12. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
通過和客人溝通獲悉客人對住宿、服務的體驗。
13. Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT.
熱愛“W”品牌及其生活方式，總是對市場潮流十分敏感。總是尋找新的東西來領導市場。
