1.??? Fullworking understanding of Gold Standard, Spa Vision and Mission.
完全理解黃金標準，水療遠景和使命。
2.????? Represent The Ritz-Carlton Spa in a professional manner and well-groomedalways.
總是代表水療形象，恰當的行為和著裝。
3.????? Providecontinuous guest service and anticipation of guests’ needs.
為客人提供持續的服務和預見客人的需求。
4.????? Providea professional, friendly demeanor to all guests and hotel employees.
向酒店的員工 展示專業和友好的舉止。
5.????? Ensureall guests are treated with genuine care and comfort.
保證真誠的關心所有的客人和讓他們感到舒適。
6.????? Ableto build rapport with guests, ask for visit expectations, requests andcomments.
能夠與客人和好的交流，詢問客人的期望、要求和評論。
7.????? Assistand guide guests to the necessary stations prior to any services scheduled.
幫助或指引客人到他們要去的地方或安排好的一些項目。
8.????? Assistand guide guests around relaxation area and spa and fitness facilities.
向客人解釋和幫助他們使用水療設施、更衣室、游泳池、和健身中心
9.????? Enforcethe spa policies to provide a fair and safe environment to our guests.
加強對水療政策的理解，我水療客人提高公平、安全的環境。
10.?? Serveand assist guests with beverages and refreshments.
為客人提供一些飲料和點心。
11.?? Thefacilities opening and closing procedures must be performed according to theworking schedule and standard operating procedures.
必須根據時間表和標準程序來開關設備設施。
12.?? Monitorand maintain presentation and cleanliness of duty area continuously.
始終留意和保持工作區域的清潔。
13.?? Monitorand maintain the quality and quantity of locker, amenities, linens, beveragesand all accessories.
始終留意和保持毛巾、更衣柜鑰匙、洗發水、沐浴露和小件物品等的數量和質量。
14.?? Monitorand maintain cleanliness and organization of storeroom and linen area
始終留意和保持儲備間、毛巾區的干凈和整潔。
15.?? Stockand record the linen and other guest supplies on a daily basis
準備好每天客人需要的毛巾和其它用品，并做好相應的記錄。
