1. Maintain knowledge of all hotel services/features and hours of operation.
熟悉掌握酒店的服務/功能及運作時間。
2. Maintain complete knowledge and comply with all hotel and departmental standards and procedures.
熟悉掌握并遵守所有酒店及部門的標準和程序。
3. Maintain complete knowledge in the use of all office equipment, computer and manual systems.?
熟悉掌握并操作所有辦公設備，電腦和人事系統。
4. Access all functions of computer according to specifications.
根據規范標準正確訪問電腦的所有功能。
5. Set up work station with necessary supplies and resources materials; maintain cleanliness throughout shift.
提供工作區域必要的資源材料，并在整個班次中保持清潔。
6. Complete supplies requisitions and submit to Purchasing; stock office supplies upon receipt.
完成采購申請并下單提交采購部，完成收貨并存儲。
7. Answer telephones within 3 rings, using correct salutations and telephone etiquette
電話在三聲內接聽，使用正確的稱呼和電話禮儀。
8. Greet all individuals arriving at office courteously and assist with their needs.
禮貌問候向到達辦公司的每個人并協助他們的需求。
9. Make telephone calls to specified individuals as requested by the Human Resources Director.
按人力資源總監的要求打電話給相關人員。
10. Maintain accurate trace files and communicate daily traces to Human Resources Director.
保持并提供準確的跟進文件信息及日常工作進展給人力資源總監。
11. Maintain filing procedures.
負責文檔整理。
12. Retrieve and distribute departmental mail.
接收并發送部門郵件。
13. Process requests for overnight mail and other delivery/messenger services.
及時處理剩余郵件及其他快遞信息服務。
14. Prepare and send faxes as required by the department; receive and distribute faxes to appropriate personnel.
按部門的要求準備并發送傳真，接收并發送給相關的人員。
15. Make photocopies and process as specifies.
按程序要求使用復印機。
16. Type correspondence, memos and reports as assigned according to hotel standards.
按照酒店的標準打印信函，備忘錄和報告
17. Update employee files according to information listed on respective Status Change Forms.
根據人事變動表的信息及時更新員工檔案。
18. Distribute monthly birthday list.
發送每月的員工生日列表。
19. Greet job applicants and provide instructions on completing applications. Inform respective Human Resources Staff of applicants waiting for interviews.
歡迎求職者并提供指導完成職位申請表，告知人力資源部員工正在等候面試的申請人。
20. Route applications to respective department managers; assist in scheduling interview appointments, send regret letters where designated.
安排申請人到相應部門進行下一輪的面試并協助預約面試時間，發送感謝信給被拒絕的應征者。
21. Assist in processing new hires and transfers by explaining instructions on completing all appropriate forms. Complete designated procedures in compliance with hotel standards.
向新入職的員工和內部調轉的員工解釋相應的程序說明并完成所有需填寫的表格，按照酒店的標準完成所有程序。
22. Prepare name tags and lockers for new employees and replacements for current employees.
為新員工準備員工名牌和更衣柜，并為在職員工更換。
23. Process paperwork for terminations as directed by Human Resources Director or Human Resources Manager.
按人力資源總監或人力資源經理的要求準備終止合同的相關材料。
24. Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.
及時解決客戶投訴并確保客戶滿意。
25. Promote positive relations with guests and employees.
保持并促進與員工和客戶的積極良好關系。
26. Maintain a current manual on all departmental forms and form letters with instructions.?
維護所有部門的相關表格及信函。
27. Coordinate service repairs for office equipment, ensuring minimal costs.
協助辦公室設備維修，確保成本最小化。
28. Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work orders submitted.
準備工程維修單并下單給到工程部，監督所提交維修單的完成。
29. Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
保護酒店所規定的相關信息，信函，報告和檔案的機密信和安全性。
30. Document pertinent information in departmental log book.
相關文件信息記錄在部門記錄薄內。
31. Review status of incomplete work and follow up actions with Human Resources Director before leaving.
審查未完成的工作并在離開前與人力資源總監確認跟進行動。
32. Be responsible for hotel attendance and overtime record
負責酒店的考勤及加班記錄登記審查
33. Be responsible to check and input leave application into HR system
檢查及輸入員工休假記錄在人事系統
34. Successful completion of the Training/Certification process.
成功完成相關的培訓。
SECONDARY FUNCTIONS: 輔助功能
35. Assist Human Resources staff as assigned.
協助完成人力資源部員工分配的任務。
36. Perform all other duties as assigned.
執行所有分配的其他任務。
