工作地點:上海浦東機場
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Analyze market trends, competitor pricing, and demand patterns to
optimize room rates and inventory allocation.
分析市場趨勢、競爭對手定價及需求規律,優化房價及庫存分配。
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Develop dynamic pricing strategies and yield management tactics for
rooms, F&B, and events.
為客房、餐飲及活動制定動態定價策略和收益管理方案。
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Monitor and adjust distribution channels (OTA, GDS, direct bookings)
to maximize profitability.
監控并調整分銷渠道(在線旅行社、全球分銷系統、直訂)以提升收益。
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Generate daily/weekly/monthly revenue reports and present actionable
insights to leadership.
制作每日/周/月收益報告,并向管理層提供可落地的策略建議。
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Collaborate with Sales, Marketing, and Finance to align pricing with
promotions and budgets.
與銷售、市場及財務團隊協作,確保定價與促銷活動及預算一致。
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Oversee forecasting models to predict occupancy, RevPAR, and total
revenue performance.
通過預測模型預估入住率、每間可售房收入(RevPAR)及整體收益表現。
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Train hotel staff on revenue management principles and tools (e.g.,
RMS, PMS).
為酒店員工提供收益管理原則及系統工具(如收益管理系統、酒店管理系統)培訓。
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Provide guests with accurate room reservation information, and
professionally and promptly handle guests' reservation requests.
向客人提供準確訂房信息,專業及時處理客人的預定需求。
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Implement the list of "no-show guests" and the daily
cancellation situation of groups.
落實 “預訂未到客人” 的名單和每日團隊取消情況。
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Enhance customer relationships and improve customer loyalty.
增進客戶關系、提高客戶忠誠度。
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Maintain room rates and room availability, and predict existing and
future reservation situations and room occupancy, and prepare forecast
reports.
進行房價房態的維護,以及預測現有的和未來的預訂情況,客房出租情況并制作預測報表。
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Conduct daily online and offline reservation checks and group checks.
每日線上線下預訂及團隊檢查。
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Be familiar with the procedures for handling room reservations.
熟悉處理房間預訂的程序。
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Develop the department's training plan and adhere to its
implementation.
制定部門培訓計劃并堅持落實
崗位要求:
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Bachelor’s degree in Hospitality Management, Finance, or related
field.
酒店管理、財務或相關專業本科及以上學歷。
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3+ years of revenue management experience in hotels or travel
industries.
3年以上酒店或旅游行業收益管理經驗。
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Proficiency in RMS (e.g., Duetto, IDeaS) and PMS (e.g., Opera,
Fidelio).
熟練使用收益管理系統(如Duetto、IDeaS)及酒店管理系統(如Opera、Fidelio)。
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Advanced Excel skills and data visualization tools (Power BI,
Tableau).
精通Excel及數據可視化工具(Power BI、Tableau)。
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Strong analytical, communication, and decision-making skills.
出色的分析能力、溝通技巧及決策能力。
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Fluency in English and local language; additional languages are a
plus.
中英文流利,掌握其他語言優先。