JOB SUMMARY
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To
greet and serve guest in accordance with Hotel Standards of food and beverage quality, presentation and
sanitation, and in gracious and professional manner. Display aggressive
hospitality through positive personality with both guest and co-workers. Take
pride in all facets of service, to include quality, appearance, cleanliness,
for self and the dining room.
???????? 按照酒店關于食物和飲品的質量標準、陳設標準和衛生標準，主動并專業的為客人提供服務。通過對同事或客人的積極的態度來展示殷勤的待客服務原則。認真對待服務中的所有細節，包括個人和餐廳的品質，外觀以及清潔
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CANDIDATE PROFILE?
Education and Experience
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Full-time college or above or equivalent.
全日制大學專科以上或同等學歷。
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At least 1 years working
experience in the same position
1年以上同等職位工作經驗
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CORE WORK ACTIVITIES
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Ability
to ensure hotel’s standards, policies, and procedures according to the Ritz
Carlton standards
確保每個餐廳的員工都認真按照麗思卡爾頓酒店的標準,政策和程序工作。
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Ability
to prioritize and organize work assignments; delegate work
能夠很好的安排工作，懂得區分事情的優先次序。.
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Ability
to direct performance of restaurant staff and follow up with corrections where
needed.
能夠指揮餐廳員工在正確的方向下工作
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Ability
to motivate restaurant staff and maintain a cohesive team
能夠鼓舞餐廳員工的積極性并能創造一個凝聚力強的工作環境。
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Ability
to provide restaurant related training.
能夠提供餐廳的相關的培訓。
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Ability
to be a clear thinker, analyzes and resolve problems exercising good judgment.
能夠作為思維清晰的思考者分析和解決問題，鍛煉出色的判斷能力。
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Ability
to focus attention on details
能夠關注細節。
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Ability
to understand guests’ service needs.
能夠明白客人的需要
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Ability
to suggestively sell menu items, beverages and wines.
能夠積極的對食物和葡萄酒進行推銷。
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Ability
to input and access information into MICROS system.
能夠提取和輸入資料到電腦系統中。
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Ability
to exert physical effort in transporting equipment and wares.
能夠盡力保管保養好各類設備和器皿。
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Ability
to ensure security and confidentially of customers and company information.
能夠在工作中保持充沛的體力。
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Ability
to ensure security and confidentiality of guests, colleagues and hotel
information.
能夠確保對客人，同事和酒店的機密性信息保密。
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Ability
to work without direct supervision.
能夠在直接上司不在的時候獨立的思考，工作和行動。
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Maintain
complete knowledge of:
?必須掌握以下信息
a.???????
All Liquor brands, beers and non-alcoholic selections available
in The Churchill
餐廳吧可提供的所有的酒精飲料，啤酒和非酒精飲料的商標名。
b.???????
The particular characteristics and description of every
wine/champagne by the glass and major wine on the wine list.
酒水單上每種葡萄酒/香檳的具體特點和描述。
c.???????
Designated glassware and garnishes for drinks
飲料指定的杯子和裝飾。
d.???????
All menu items, preparation method/time, ingredients, sauces, portion
size, garnishes, presentation, prices and daily menu specials
菜單的所有內容，烹調方式，成份，醬汁，分量，裝飾，擺放，價格以及每天的特價推介菜
e.???????
Strong skills on making coffee selections available on the
menu.
熟練掌握制作菜單上的所有咖啡。
f.?????????
The Churchill outlet layout, table/ seat/ station numbers,
proper table set-ups, room capacity, hours of operation, price range and dress
code
餐廳的整體擺設，桌子/座位/工作臺數，合理的桌面擺臺，房間的可容納量，運營時間，價格范圍和著裝要求
g.???????
Micros and manual system procedures?
系統操作程序
h.???????
Daily house count, arrivals/ departures, VIPs?
每日住房率，入住/離店，貴賓
i.?????????
Schedule in house group activities, locations and times
記錄在店客人的日常行程表，如地點和時間等。
j.?????????
Correct maintenance and use of equipment
正確的保養和運用各類設備。
k.???????
All department policies/ service procedures.
所有分部門的政策/服務程序。
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Maintain
complete knowledge and strictly abide to local liquor laws, particularly those
prohibiting service to minors intoxicated persons and drunk driving.完全了解本地的酒水管理制度并嚴格遵守，特別是嚴禁對未成年人販賣酒精飲品。
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Ensure replenishment of par levels for supplies and equipment. Complete
requisitions to replenish shortages or additional items needed for the
anticipated business.建立易耗品，酒精飲料的平均存放量。完成對庫房的補貨或對增加物品的采購。
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Requisition
linens required for business and assign staff to transport such to the
restaurant.
能夠進行布草的存取，并分配員工運送到餐廳。
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Ensure
the preparation of station assignments, ensuring compliance to departmental
standards.
檢查工作的準備情況，確保和部門的標準相一致。
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Attend
line-ups with staff and review all information pertinent to the day’s business.
出席員工短會并在會上重溫當天所有的相關信息。
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Inspect,
plan and ensure that all materials, equipment and service and service cart are
incomplete readiness for service; rectify deficiencies with respective
personal.
檢查，計劃和確保所有的設備，器皿和服務車都可用。如有任何問題需及時命相關人等進行修護。
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Constantly
monitor servers and runner performance in all phases of service and job
functions, ensuring that all procedures are carried out to departmental
standards; Mention any deficiencies to the Management.
持續檢查員工各方面的行為和職責，確保所有的程序運作與部門標準相一致；如有不足之處需及時通知管理層。
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Inspect
table set-ups; check for cleanliness, neatness and agreement to departmental
standards; Mention deficiencies to the Management.
檢查擺臺和服務，確保其干凈整潔程度與部門標準相一致。如有任何差錯需及時通知管理層。
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Inspect
all aspects of the restaurant environment ensuring compliance with standards of
cleanliness and order. Mention any deficiencies to the Manager檢查餐廳的每個角落確保與部門標準相一致
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Review
the reservation book, pre-assign designated tables and follow up on all special
requests according to the
Manager’s requests.
查看預定本，根據經理的要求預先準備好預定桌和所需的特殊用品。
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Ensure
that daily specials are mentioned to the guests
確保客人知道當天的每日精選。
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Check
the pick-up station and side station, ensuring agreement to standards of
cleanliness, supply of stock and organization.
檢查取酒臺和工作臺，確保與清潔標準相一致，補充和整理庫存。
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Assist
Host (ess) in greeting and escorting guests to their tables according to
departmental procedures. Ensure that tables are set to best service the guests.
協助咨客在客人到達的時候問候客人并將客人帶到座位上。確保為客人提供做好的服務。
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Be
aware of heavy business times and organize procedures to handle extended
service hours.
了解忙碌時間段并有組織的處理等候的客人。
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Anticipate
guest’s needs, respond promptly and acknowledge all guests, however busy and
whatever time of day. Promote positive guest relation at all times.
預見客人的需求，無論多忙和無論多晚對所有的客人的要求都要迅速的作出回應。與客人建立一個良好的關系。
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Be
familiar with all hotel service/ features and local attractions/ activities to
respond accurately to any guest inquiry.
熟悉所有酒店服務/特征和本地的觀光景點以便可準確的回答客人的詢問。
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Report
guest complaints to the Management
by following the instant pacification procedures and ensuring guest
satisfaction.
迅速解決客人的投訴，然后通知管理層，確保客人滿意。
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Monitor
and handle guest complaints by following the instant pacification procedures
and ensuring guest satisfaction.
根據部門標準掌握和處理客人的抱怨并確保客人滿意。
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Check
the status of own (and captains if necessary) orders and ensure that they are
delivered within designated time-lines.
檢查自己所在區域（包括領班）的所有酒水點單并確保它們都根據部門要求被派送到了指定的地點。
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Monitor
and ensure that all tables are cleared and reset according to department
procedures.
確保所有的桌子都按部門標準整齊擺放。
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Monitor
and maintain cleanliness and working conditions of departmental equipment, supplies
and work areas.
檢維護部門設備，供應品和工作區的清潔衛生和使用條件。
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Assist
restaurant staff with their job functions to ensure optimum service to guests.
協助餐廳員工完成他們的工作職責以確保為客人提供最適宜的服務。
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Answer
outlet phone within 3 rings, using correct salutations and telephone etiquette.
在電話響三聲內要接聽，并要運用正確的電話禮儀。
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Take,
record and confirm restaurant reservations/cancellations in accordance with
departmental standards
根據部門標準受理，記錄和確定餐廳的預定/取消預定。
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Access
all functions of the MICROS system in accordance to specifications. Restock
journal tape and change ribbons as needed (when necessary).
根據特殊情況能鉤進行所有相關的MICROS系統的操作，補齊宣傳冊和更換打印紙（在收銀員不在的情況下）
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Submit
void checks in accordance with Finance dept. procedures.
根據財務部標準將取消賬單遞交給上級。
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Ensure
all closing duties for stuff are completed before staff signs out.
確保在員工簽退前完成了所有的工作。
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Conduct
a weekly formal training program on the required job function with criterion
expected and department orientation with new hires. Conduct ongoing training
with existing staff.
根據員工的崗位職責為新員工作一個每周培訓項目和部門培訓。并對在崗員工進行持續性的培訓。
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Provide
feedback to staff on their performance to the Management
將員工的行為做出反饋反映給管理層。
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Foster
and promote a cooperative working climate, maximizing productivity and employee
morale.
建立一個競爭的工作氣氛，做大程度的提高員工的士氣和工作效率。
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Respond
to all call by manager promptly.
積極完成經理布置得所有任務。
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Complete
work orders for maintenance repairs and submit to Management.
完成相關的工程維修單并向管理層匯報
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Review
status of assignments and any follow-up actions with on-coming Management.
檢查任務準備情況。并用下一班管理人員進行交班。
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Successful
completion of the training/certification process.
順利完成相關的培訓/認證工作。
