Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel . upgrades guests as required . Promotes hotel services .
熱情友好的問候客人,確保提供高效一致的服務。對入住期間的各種需求和問題予以快速解決,銷售酒店各項產品確保利潤最大化。
Specific Job Knowledge, Skill and Ability 工作技能技巧要求:
1.Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error.?
能運用計算器材準確無誤的進行各種數據運算。
2.Ability to read, Listen and communicate effectively in English, both verbally and in writing.
能用英語有效的傾聽和進行溝通。
3.Ability to access and accurately input information using a moderately complex computer system.
熟練操作酒店電腦系統。
4.Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts.
擅長于處理賓客關系,能有效快速的應對處理各種問題。
5.Interpersonal skills to provide overall guest satisfaction.
以較強的人際交往能力提高客人滿意度。
6.Ability to work under pressure and deal with stressful situations during busy periods.
能在強壓下勝任工作。