Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn.
Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.
When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.
At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.
上海浦東嘉里大酒店是香格里拉酒店集團旗下首家嘉里品牌酒店，在此您將體驗到別樣的驚喜和生活的無窮樂趣。
酒店位于浦東核心腹地， 一應俱全的先進設施、獨特簡約的設計與熱情自然的服務使其成為現代靈動生活的富集之地。設備精良的健身場所，覆蓋3層6,000平方米
上海浦東嘉里大酒店擁有574間客房及套房，超過8500平方米的會議室及宴會場地。酒店開設了總面積達6000平方米的健身俱樂部，提供豐富的健身及Spa護理項目，致力于為賓客營造一個工作和生活相均衡的環境。鐘愛美食的您可在酒店的三家餐廳盡情探索令人興奮的料理精選。而在圓滿的一天結束之際，再沒有比到釀酒坊品嘗一杯釀酒大師手工制作的新鮮啤酒更好的選擇了。
夜幕降臨時分，無論您選擇下榻于寬敞的客房和套房，抑或入住毗鄰酒店的浦東嘉里城公寓，豪華舒適的享受從不分白晝與黑夜。
在浦東嘉里大酒店，您會很快意識到這里沒有慣例，一切皆有可能。
We are currently looking for a Service Leader – The Club to join our Front Office team.
As a Service Leader – The Club, we rely on you to
· Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities.
· Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical.
· Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure guest's satisfaction.
· Motivates and ensures staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience.
· Provides coaching and counseling on standards and procedures for the Club lounge.
We are looking for someone who:
· Takes pride in being a hotelier
· Loves interacting with guests
· Communicates and writes with fluency in English (and local language)
· Enjoys working as part of a team
· Enjoys crafting best-fit solutions for guests
賓客服務主管 – 行政酒廊，虛位以待
作為賓客服務主管 – 行政酒廊，我們希望您承擔以下職責：
· 對行政酒廊客人提供優質服務，及時了解客人反饋，并在服務及酒店設備設施的調整提出建議，提高顧客滿意度
· 及時高效地處理客人投訴
· 在授權范圍內，快速正確地做出決定，使客人滿意
· 激勵團隊成員，保持高度的團隊精神(或團隊凝聚力)
· 向團隊成員提供培訓及指導，使團隊保持酒店服務標準
候選人應具備以下能力：
· 為身為酒店人而自豪
· 喜歡與客人互動
· 流利的英語書寫及溝通
· 相信團隊合作
· 熱衷為客人打造最適合的解決方案
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合適的人選，那還等什么？馬上點擊申請按鈕吧！
