作為酒店的主要戰略業務領導者,負責酒店運營的各個方面,包括客人和員工滿意度、人力資源、財務績效、銷售和創收,并為集團和酒店所有者提供投資回報。
As a key strategic business leader for the hotel, responsible for all aspects of the hotel's operations, including guest and staff satisfaction, human resources, financial performance, sales and revenue generation, and providing return on investment for the group and hotel owners.
職責義務:
Duties & Responsibilities:
1.緊跟行業趨勢,探索新的商業機會并制定商業計劃,以最大限度地提高客戶滿意度、盈利能力和市場份額。
Keep up with industry trends, explore new business opportunities, and develop business plans to maximize customer satisfaction, profitability, and market share.
2.分析商業信息,積極應對不斷變化的市場狀況,確保酒店在預算指導下運營,實現利潤率目標。
Analyze business information, actively respond to constantly changing market conditions, ensure that the hotel operates under budget guidance, and achieve profit margin targets.
3.與銷售和市場團隊緊密合作,制定創收策略;識別新的業務線索,推出符合市場趨勢的酒店產品;確認銷售策略與品牌策略一致,并有效執行既定目標。
Work closely with sales and marketing teams to develop revenue generating strategies; Identify new business leads and launch hotel products that are in line with market trends; Confirm that the sales strategy is consistent with the brand strategy and effectively implement the established goals.
4.建立有凝聚力和高績效的執行委員會,不斷努力取得積極成果和改進。
?Establish a cohesive and high-performance executive committee, and continuously strive to achieve positive results and improvements.
5.通過積極和持續的溝通,與業主建立良好的關系,處理并解決好業主對酒店經營管理的訴求。
?Through active and continuous communication, establish a good relationship with the owners, and handle and resolve their demands for hotel management.
6.遵守公司/品牌政策、程序和標準。
Comply with company/brand policies, procedures, and standards.
7.客戶及公共關系管理。
Customer and public relations management.
專業知識技能:
Job Knowledge / Skill:
1.工商管理、酒店和餐飲管理或相關專業大學學歷,10年以上管理運營、市場營銷、財務或相關工作經驗。
Bachelor's degree in Business Administration, Hotel and Catering Management or related majors, with over 10 years of work experience in management operations, marketing, finance or related fields.
2.有限或全方位服務酒店的總經理經驗。
General manager experience in limited or full-service hotels.
3.高度的責任心、敬業精神及誠信態度。
High sense of responsibility, professional dedication, and integrity attitude.
4.具有前瞻性思維,有創造力和創新能力。
Possess forward thinking, creativity, and innovative abilities.
5.有較強的適應、溝通、計劃、決策和綜合判斷能力。
Strong adaptability, communication, planning, decision-making, and comprehensive judgment abilities.