【崗位職責(zé)】Responsibilities
1.According to the business situation, the waiter is assigned work tasks to ensure that quality service is provided.
? ?根據(jù)營(yíng)業(yè)情況,對(duì)服務(wù)員進(jìn)行工作任務(wù)分配,確保提供優(yōu)質(zhì)服務(wù)。
2.Timely feedback to the manager and head chef on the customer's information on food and service, understand the customer's situation, and personally serve the important guests.
? ?及時(shí)向經(jīng)理和廚師長(zhǎng)反饋客人對(duì)食品,服務(wù)方面的信息、了解客情,親自為重要客人服務(wù)。
3.Properly handle problems and guest opinions that occur in the restaurant, and report to the manager in a timely manner.
? ?妥善處理餐廳里發(fā)生的問題和客人的意見,并及時(shí)向經(jīng)理匯報(bào)。
4.Conduct regular inspections, inventory of the restaurant's equipment, utensils, linen and other items, and report the results to the manager.
? ?定期檢查,清點(diǎn)餐廳的設(shè)備、餐具、布草等物品,并將結(jié)果匯報(bào)給經(jīng)理。
5.Supervise and urge the waiters to do a good job in restaurant safety and cleanliness to ensure that they meet the standards stipulated by the hotel.
? ?督促服務(wù)員做好餐廳安全和清潔衛(wèi)生工作,保證達(dá)到飯店規(guī)定的標(biāo)準(zhǔn)。
【職位要求】Job Specs
1.Have more than 2 years of work experience in the same position, and provide customer service in standard Mandarin.
? ?有同崗位工作經(jīng)驗(yàn)2年以上,標(biāo)準(zhǔn)普通話進(jìn)行對(duì)客服務(wù)。
2.Have a certain knowledge of dishes, food, wine, etc.
? ?有一定的菜肴、食品、酒水等方面的知識(shí)。
3.Have certain organizational and management skills, with proficient Chinese or Western food service skills.
? ?有一定的組織和管理能力,具有熟練的中餐或西餐服務(wù)技能。
4.Love your work, work diligently, conscientiously and responsibly.
? ?熱愛本職工作,工作勤勤懇懇,認(rèn)真負(fù)責(zé)。
5.Good health and dignified appearance.
? ?身體健康,儀表端莊。