上海靜安洲際酒店/公寓項目（籌開）前臺接待
At InterContinental Hotels & Resorts? we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
·???? Be charming by being approachable, having confidence and showing respect.
·???? Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
·???? Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲際酒店及度假村?，我們希望賓客感覺風格獨特、時尚現代和深入洞悉，這意味我們需要你：
·???? 親切、充滿自信、體現尊重來展現富有魅力的你。
·???? 理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。
·???? 見多識廣、分享閱歷、展現你的風格來創造令人感覺特別的時刻，做到令人難忘。
·???????? Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity?
·???????? 隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。
·???????? Registers and rooms all arrivals according to established procedures
·???????? 按照既定工作程序為所有來客登記并安排房間。
·???????? Maintains intimate knowledge of departmental standards and procedures
·???????? 熟知部門標準工作程序。
·???????? Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
·???????? 履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統。
·???????? Maintains cashier float and ensures accurate daily report of all money received
·???????? 保持庫存現金限額并保證每日對所收現金進行準確報告。
·???????? Cashes hotel guest’s personal and travelers checks and assists with currency exchange
·???????? 為酒店客人的個人支票及旅行支票兌換現金，并協助進行外匯兌換。
·???????? Keeps abreast of all modifications to accounting policies and procedures
·???????? 隨時留意會計政策和工作程序的變化 。
Qualifications –
學歷
·???????? High School or Vocational Certificate in Hotel Management or equivalent
·???????? 具有高中學歷或酒店管理或相關的職業證書。
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Experience –
經驗
·???????? 1 year experience in guest / customer service, or an equivalent combination of education and experience.?
·???????? 擁有1年賓客服務部工作經驗，或與此相當的教育和相關工作經驗結合的背景。
