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KEY RESPONSIBILITIES 主要職責 Job Summary職責概述 As a Director of Human Resources the major work is to carry out the recruitment, the investigation and management of the salary, job assignment and train and develop the potential of employees, and ensure the smooth and efficient running of the Human Resources Department, as well as the strict implementation of all Policies and Procedures . 人力資源部總監的角色是開展錄用、薪資調查與管理、員工工作分配、培訓并發掘員工的潛能、在業務上是確保人力資源部順利、高效運行，保證酒店規章制度和政策嚴格執行。 ? Essential Duties and Responsibilities主要職責和責任 1.Have a strong knowledge about the local labor laws and provide the appropriate advises to the General Manager about how to avoid related issues caused by Labor relations and personnel relationship 詳細了解當地勞動法律法規，并就如何避免由勞動關系及人事關系產生的隱患問題給予總經理合理建議。 2.Oversee the hotel’s recruitment and selection process. 監督執行酒店員工錄用、選擇程序。 3. Launch salary survey, and adjust the salaries compensation and benefits structure. 開展工資調查，并調整工資、獎金、福利結構。 4.Gradually improve and supervise the Human Resources Policies & procedures. 逐步完善并監督人力資源部的規章制度及程序。 5.Make the succession planning of the staff training and development . 制定員工培訓發展的連續性計劃。 6.Formulate the annual Human Resources Budget and Business plan. 制定人力資源部年度預算及工作計劃。 7.Play a active role in the function of the hotel as Human Resources ,and establish excellent staff relations as well as maintain the high employee morale. 發揮人力資源部在酒店中的作用，建立并保持最佳的員工關系和員工士氣。 8.Enforce local labor issues. 執行勞動法規。 9.Carry on the interview with outgoing staff. 對離職人員進行離職面試。 10.Carry on the reference checks for all potential candidates 對所有具備潛能的員工侯選人進行有參考性的考察。 11.Establish the rules and regulations and the Staff Handbook. 建立規章制度和員工手冊。 12.Tutor staff, provide advice, and handle complains undergoing the disciplinary action. 輔導員工，提供咨詢處理委屈申訴，進行紀律處分。 13.Encourage staff to share their own suggestions and find other effective methods of two-way communication 鼓勵? 員工的建議和其他雙向溝通與管理的有效方法。 14.Receive and analyses the employees’ requests or grievances and recommend management strategies . 接受、分析員工提出的要求和委屈并建議管理方法。???? 15.Keep the efficient communication between management and employees? 保證管理人員與員工之間有連續和有效的溝通方式。 16.Establish and ensure the employees a health, safety, recreational, and welfare programs . 建立并保證酒店員工享有健康、安全、娛樂的福利項目。 17.Master the extensive information on current government laws, rules and regulations which affect the employment,and formulate rules and regulations according to the relevant policies . ?確保最大信息量的了解與就業有關的國家現行法律法規政策，并根據有關政策制定相應的規章制度。 18.Ensure the staff with good grooming and hygiene . ?確保員工始終保持良好的儀容儀表及個人衛生。 19.Evaluate the effectiveness of departmental training and provide suggestions according to the requirements. 評估部門培訓的有效性并根據要求提供建議。 20.Ensure all mandatory trin and corporate train including fire and safety, telephone manners and new employee orientation to be performed as required. 確保所有的強制性培訓和公司培訓包括火災和安全,電話禮儀和新員工入職培訓等按要求執行。 21.Ensure and monitor the implementation of all departmental employee training to be performed as required. 保證和監督所有部門的員工培訓根據公司政策執行。 22.Ensure the submission of all Departmental fiscal year KPO’s in time. 確保所有管理部門的財政年度KPO及時提交。 23.In consultation with the each department heads and general manager, guide and develop high potential managers . 與各部門的負責人和總經理協商，指導和培養高潛力管理人員。 24.Assist to prepare the Human Resources Budget and Yearly Manpower Forecast. 協助準備人事預算及年度人力預測。 25.Encourage the highest standard of environmental management as much as possible. 鼓勵實行盡可能高標準的環境管理。 26.Performs any other duties or responsibilities as required by Management. 根據管理層要求履行其他責任和義務。

【崗位職責】 1、通過訓練領導和激發團隊員工。 2、其他經理不在的情況下，代替其他經理和總經理作為整個酒店的職責經理。 3、積極地參加職業培訓，讓員工保持水平一致。 4、訓導團隊，提高員工水平，激勵他們完成目標。 5、確保員工手冊，相關勞動法，HR指南的一致性，如有違反，紀律處分。 6、根據酒店標準，進行每年一次的1：1的個人發展回顧，確保對員工進行公平客觀的描述，以便為員工提供繼續發展的平臺。 7、訓練和發展有潛力的員工，令其有更好的職業前景。 8、致力于酒店工作，為酒店發展提供建議，有創新精神，為顧客提供品質服務。 9、負責新員工的培訓，使其盡快勝任工作，并告知酒店的要求。 10、及時有效的和賓客溝通，確保給顧客及時的答復。每個客人的投訴要求必須要在二十四小時內解決。 11、登記客人，確保客人信息完整填寫并確認，按照酒店榮譽會員和飛行里程會員的要求服務和發展會員，同時確認付款方式。 12、將客人送至客房，介紹客房布局，確保行李及時遞送等。 13、采取必要行動，及時有效的處理顧客的不滿，適當的時候告知其他賓客關系經理。回訪客人，確保客人對解決方法滿意。 14、關注客戶信息和喜好，確保滿足客人的要求。15、作為接待VIP客人的酒店員工，要確保為客人提供人性化服務。 16、按照客人的預定或喜好安排房間，控制房間。 17、確保為會員顧客提供優質專業的服務，發展客人加入會員。 18、和銷售，預定和商業發展團隊共同為客人提供服務 19、及時準確的將客人的信息錄入公安報告系統。 20、遵循酒店品牌標準。 21、了解酒店周邊地區的最新信息，名勝，風景地等，為顧客提供方便。 22、確保前臺和其他部門間的溝通交流，特別是客房部，餐飲部等。 24、持酒店數據的準確，便于操作。維持前臺設備的正常運做和工作區域的清潔。 25、及時將信息傳遞至相關人員，確保尚未完成的事情移交至有關人員，讓賓客滿意。參加必要的會議并閱 【崗位要求】 1、保持和供應商的良好關系 2、保證向酒店內部和外部客人提供高質量的服務 3、維護酒店設施設備的正常運轉 4、保持工作環境整潔 5、達到綠色酒店的要求 6、編輯更新工作標準和程序

【崗位職責】： 1.負責賓客關系團隊日常工作的管理 2.督導員工按照Clubmed的制度以及要求提供服務 3.維護客戶關系，提高客人滿意度 4.負責客戶投訴處理以及突發事件、各類意外處理 5.負責各項報告、報表的編制 6.各項活動的組織與參與 【任職要求】： 1. 具有大專以上學歷。 2. 具有3年以上同崗位經驗。 3. 具有較好的英語基礎 。 4. 熟悉酒店前廳運營以及管理。 5. 具有較強的組織能力和溝通能力及管理能力。 6. 該崗位需每周工作6天? ????????????? 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

【崗位職責】 1、全面負責中餐廳的日常運營管理工作，包括人員調配、服務標準執行、菜品質量控制等，確保餐廳高效有序運轉； 2、制定并落實餐廳的年度、季度、月度經營計劃，完成公司下達的營收及利潤指標； 3、監督餐廳成本控制，包括食材采購、庫存管理及人力成本優化，提升餐廳盈利能力； 4、負責餐廳員工培訓、考核及團隊建設，提升員工服務意識與專業技能； 5、處理顧客投訴及突發事件，維護餐廳品牌形象，提升顧客滿意度； 6、定期分析經營數據，提出改進方案并推動執行，持續優化餐廳運營效率； 7、協調與廚房、采購、財務等部門的溝通協作，確保餐廳運營各環節順暢銜接； 8、執行公司各項規章制度，確保餐廳符合衛生、安全及消防等規范要求。 【崗位要求】 1、大專及以上學歷，酒店管理、餐飲管理或相關專業優先； 2、8年以上中餐廳管理工作經驗，3年以上同崗位經驗，熟悉高端中餐運營模式； 3、具備出色的團隊管理能力，能有效調動員工積極性，打造高效服務團隊； 4、精通餐飲成本控制、營銷策劃及客戶關系維護，有較強的經營分析能力； 5、年齡28-40歲，形象氣質佳，溝通表達能力強，能妥善處理各類突發事件； 6、工作責任心強，抗壓能力突出，適應景區工作節奏及節假日高峰運營需求； 7、持有餐飲行業相關職業資格證書者優先考慮。

Main missions  1.Ensure the quality of welcome and services provided to the groups, with his/her perfect knowledge of the Village. 2.Ensure the follow-up of the groups’ programmes and the fair application of the contract’s articles. 3.Be the main contact between the Village and the Client Company. 4.Manage and train his/her team. 5.Ensure the operations’ economic and qualitative results. 6.Implement dynamic local sales to groups to optimize his/her financial objectives.   MANAGE THE TEAM 1.Train and make sure that his/her direct staff members also pass on training 2.Work out the team’s work schedule, distribute tasks,in compliance with local and Club Med’s regulations 3.Participate and make sure that the team participates to the village life (according to the groups’ schedule) 4.Lead, motivate and guide the GOs and GEs in his/her department, during weekly meetings 5.Carry out the team’s individual assessments and identify potentials 6.Decide and discuss sanctions for faults observed, jointly with the Human Resources 7.Participate to weekly operation meetings with the Hotel Department   MANAGE THE CLUB MED BUSINESS ACTIVITY 1.Carry out the implementation of the programmes for the eductours or internal seminars and spotting trips 2.Be liable for the inventory (beginning and end of season) of Club Med Business premises and equipment 3.Prepare the investment/renovation/maintenance requests for the following season 4.Draft the end of season results and report and do the filing 5.Ensure compliance with the budget and end of month realizations 6.Account for economic results 7.Be aware and be known of local competitors   GENERATE DYNAMIC SALES (if no sales team in the Village) 1.Be able to identify and qualify local companies’ potential 2.Design a sales offer adapted to the Village 3.Respond to local requests and develop local turnover 4.Negotiate and lead sales 5.Participate to local exhibitions and events in connection with the promotion of Club Med Business 6.Monitor the payment of deposits and carry out local invoicing 7.Carry out the assessment of groups sold locally Requirements: 1. Specific colleague course or above 2. Good English spoken and writing 3. Experience in the same postion at least one year 4. Accpet work 6 days a week

【崗位職責】： 1. 負責客房部的整體經營和運作；分配督導員工工作，制定工作計劃。? 2. 確保部門成本及各項費用，得以良好的控制。 3. 根據度假村的運營標準，隨時對房間和設施設備及各項物品進行檢查。? 4. 制定部門的年度預算，并確保部門的經營費用控制在預算之內。 5. 檢查客房部的設施和管理，抽查及提升本部門整體工作質量及工作效率。 6. 組織編制部門工作程序及工作考評。 【任職要求】： 1. 大專及以上學歷 2. 有3年以上同職位工作經驗以及具備酒店籌開經驗。 3. 熟悉客房部專業知識，熟練使用電腦，持有客房部經理上崗證或資格證書優先。 4. 掌握熟悉客房管理、服務流程和質量標準。 5. 具有組織協調能力、應變能力、經營能力以及文字表達能力和信息管理能力。 6. 接受每周工作6天。 ? ? 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

崗位職責 1.負責酒店前廳部的接待和管理工作，熟知前廳服務設施的功能，處于完好狀態。 2.掌握每天客人抵離數量及類別，負責迎送重要客人并安排其住宿。親自指揮大型活動，親自接待重要團隊與客人。 3.進行有關的市場計劃分析制定部門工作計劃，完成工作報告。 4.每天審閱有關報表，掌握客房的預定、銷售情況，并直接參與預訂管理及客源預測等項工作，使客房銷售達到最佳狀態。 5.督導下屬員工的工作，負責前廳部員工的挑選、培訓、評估、調動及提升等事宜。 6.協調、聯絡其他部門，進行良好的溝通，保證前廳部各項工作順利進行。 7.保持良好的客際關系，能獨立有效地處理賓客投訴。 8.協助酒店與更高一級領導處理突發事件。 崗位要求 1.大專以上學歷，有同崗位工作經驗5年以上。 2.熟悉酒店前廳的經營管理工作，具有較強的工作責任感和敬業精神。 3.督導前廳各分部員工服務質量標準、操作流程標準并對前廳部各項工作實施全面監管。 4.有效貫徹、落實并完成部門制訂的每月工作計劃。 5.英語對話流利，有較強的協調管理能力，具有一定的銷售能力。 6.全面掌握前臺收銀方面的財務基礎知識，能處理日常服務環節中所涉及到的財務方面的問題。

1. 負責員工日常招聘工作，建立用工渠道及人才儲備庫。 2. 負責辦理普通員工的入職、離職手續, 及人事變動的審核工作。 3. 合理調配度假村的人力資源，并提出有效的建議和意見。 4. 負責各部門人員編制的審核工作。 5. 負責員工人事檔案的管理, 及對外公文之草擬和處理。 6. 協助建立度假村人事管理相關制度、員工保險及福利方面的政策。 7. 負責各種人事政策的具體實施及檢查工作。 職位要求： 1. 大專以上學歷，有相同崗位工作經驗2年以上。 2. 熟悉員工的有關法規和條例；掌握教育學、心理學以及度假村管理理論。 3. 熟悉員工的規律、特點和崗位培訓工作程序。 4. 了解度假村員工的服務工作規范和質量標準的要求。 5. 具有良好的溝通能力和協調能力。 6. 具有較強的文字綜合能力和口頭表達能力。 7. 該崗位需每周工作6天

【崗位職責】 1. 協助技術服務經理帶領技術團隊及協調下級供應商的關系。 2. 定期進行預防性維護 3. 確保俱樂部內機器和設備的維護。 4. 確保申請遵守衛生和安全程序 5. 參與行政工作 【崗位要求】 1. 維修相關認證 2. 要求有度假村工程部工作經驗以及維修和管理相關經驗 3. 電腦技巧 4. 能說英語或其他外語者優先 5. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

1. 接待顧客、為顧客提供建議、銷售產品以滿足客戶需求和期待 2. 接受貨物、核對交貨單 3. 根據Club Med的標準和商品銷售流程布置產品陳列、存放 4. 關注客戶、客戶需求和客戶期待以維護老客戶 5. 考慮客戶的評價和建議，并將相關評價和建議反饋給總經理 6.管理底下的團隊并安排其工作 7.根據度假村情況，組織相關活動

【崗位職責】 1. 協助財務經理負責行政管理、財務和內部控制 2. 監督各部門的賬務 3. 管理度假村保險箱及現金流動 4. 每日和每月結賬 5. 管理和收取客人付款 【崗位要求】 1. 財務管理能力，例如：分析損益表，完成經營預算、短期和長期的預測和主持完成資本支出計劃。 2. 較強的溝通能力（口語、聽力和書寫） 3. 較強的分析能力 4. 熟練使用應用軟件和度假村系統，技術能手 5. 熟練掌握和維護關系，例如員工關系、客戶關系和供應商關系 6. 具備度假村運作知識 7. 較強勞動力管理能力 8. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

PURPOSE OF JOB? He guarantees and monitors the stock and the deliveries of the village. He is responsible for managing storage warehouses and deliveries to maximize efficiency and secure the business qualitatively and quantitatively. GENERAL MISSIONS PROCUREMENT PROCESS Order?: v? He defines the forecasted product needs and give purchasing orders to the Procurement Manager ?as close as possible to needs to ensure a continuous and regular service? ? Reception?: v? He controls deliveries: qualitative and quantitative control of the products received (weighing of bulk foodstuffs, etc.)? v? He controls the respect of suppliers' deadlines? v? He deals with non-conformities on a day-to-day basis and communicates it to the Procurement Manager ? Stocks : v? He analyses, consolidates and communicates consumption to better adapt stock levels? v? He is responsible for the proper implementation of inventories and expressions of needs? v? He advises managers on the expression of their needs, ensures that they are anticipated? v? He adapts inventory levels to the reliability of customer needs and the supplier context, aiming for the best full cost / customer service ratio? v? He secures stocks and exhaustively guarantees that the physical stock is equal to the stock recorded in Ecomat IT system v? He organizes storage of the reserves and the quay of the Economat v? He arranges reserves, implements necessary signage to identify the products. ? Reporting?: v? He evaluates the performance of suppliers ? v? He contributes to the respect of objectives set for variable costs, he researches and identifies new products and services to optimize/reduce costs v? He improves productivity by optimizing the flow of information and goods flows ? v? He participates in the monitoring of self-checks of his department ? v? He establishes and informs a dashboard of the service's performance ? QUALITY / HEALTH AND SAFETY: v? He is the guarantor of compliance with H&S standards in collaboration with other managers, alerts his managers (hierarchical and functional) in case of risk ? v? He participates in the Health and Safety Unit v? He keeps all records in a way that they can be checked at any time for information or audit purposes Team management v? ?He ensures the reception, implementation and integration of GO/GEs in his department v? ?He defines personal objectives and support his team or its affiliates, and evaluates them v? ?He supervises and leads in a transversal logic v? ?He implements and complies with HR procedures v? ?Manager by proximity: show, train and enforce v? ?He shows exemplarity through his visibility among teams and customers v? ?He ensures good social climate in his department v? ?He ensures all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions KEY PERFORMANCE INDICATORS (KPI) CLIENT ·????? Customer satisfaction data? ·????? Compliance with standards and SOP ? Business? ·????? Respect of budgets (result versus budget) ·????? Rate of loss, theft or damage of goods ·????? Stock function to meet internal audit scores ? PEOPLE ·????? Development of his team skills, Turn Over and absenteeism ·????? End of month inventory variance

Mission 1: Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and communicating Club Med’s employee-development strategy across different platforms: · TRAINER: Facilitate training with excellence. Inspire them! · COORDINATOR: Coordinate technical trainings and talent development with main actors. · CONSULTANT: Facilitate & coach managers to assess · PERFORMANCE: Identify needs and deliver effective solutions. · ADMINISTRATOR: Validate, record, report training activity & results. Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.   Mission 2: Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.   Mission 3: Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.     JOB SUMMARY: · Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools. · Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels. · Analyzes, develops, and improves training modules and tools. · Assesses performance issues - researches and proposes actions and/or alternatives. · Optimizes tools & procedures. · Coach Managers · Personally, facilitates and co-facilitates training programs. · Evaluates impact of training solutions. · Documents and reports training results. · Assures local training compliance. · Works with minimal supervision to complete established goals and objectives · Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs. · Deploys all aspects of high-potential development programs for local GE employees. · Creates/coordinates annual training plan for resort populations. · Plans, organizes, presents, and facilitates training programs for all resort populations. · Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives. · Coaches & supports managers on performance & hospitality challenges. · Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices. · Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms. · Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms. · Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels. · Assures local compliance with training & training-related requirements. · Participates collaboratively and professionally with other HR & UDT members to achieve team goals. · Assures effective two-way communication at all levels of responsibility. · Participates in HR and UDT meetings as appropriate. · Continually maintains, updates his/her facilitation & hospitality competencies. · All other duties as assigned.   PROFILE: 1.English (Mandatory) 2.Bachelors / BAC+3 degree in Education, HR Management or HR Development. 3.Experienced hospitality trainer with strong presentation & learner engagement skills. 4.Hospitality Team Management experience. bility to work autonomously in “consultant mode” with minimal supervision. 5.Ability to anticipate and initiate key training priorities aligned to individual development.

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards

崗位職責: -確保所有食品是根據酒店的標準及周菜單的出品。 -與收貨和庫房密切合作，負責檢查收貨食品的新鮮和外觀質量，確保所收貨物符合酒店規定的標準。 -負責檢查和控制員餐出品的味道和溫度質量。 -嚴格執行食品衛生標準。 -負責監督檢查員工餐廳的日常衛生工作。 -負責檢查和確保庫房、冰箱和冷庫的清潔及保存食物的新鮮。 -負責正確的庫存和廢物利用，嚴禁浪費，儲存食品做到“先進先出”。 -確保廚房和其它部門之間的交流暢通而有效。? -督導開餐之前的備餐檢查工作。 ?-完成上級交辦的任務。 崗位要求： 高中以上學歷，有酒店員工餐廳炒菜工作經驗兩年以上； 較強的溝通協調和成本控制能力； 會面點優先考慮。

崗位職責 1.在總經理帶領下，負責酒店的日常經營管理工作，對各項經營管理指標負責。? 2.提出酒店的經營管理思路，協助確定酒店年度經營計劃，并指揮落實。 3.協助建立健全酒店內部管理系統、運行機制及各項規章制度。 4.協調各部門關系。? 5.研究市場發展趨勢和客戶需求，推出符合市場趨勢的酒店產品。? 6.審定酒店的市場營銷方案，和客戶滿意度，不斷提高酒店整體經營狀態和水平。? 7.提高酒店的管理水平、服務質量。? 8.協助總經理負責酒店人才培養，提高酒店整體管理水平，員工素質和服務質量。 任職條件 1 大專及以上學歷，酒店管理等相關專業。? 2 工作經歷主要為國際品牌酒店，具備同崗位工作經驗。? 3 具備豐富的酒店籌建籌開工作經歷，并擔任關鍵崗位角色。? 4 熟悉酒店各部門服務及管理流程，尤其具備豐富的房務體系專業知識。? 5 善于管理和經營團隊，事業心強，富有激情。? 6 有較強的適應、溝通、計劃、決策和綜合判斷能力。? 7 英語可作為工作語言。? 8 能服從崗位工作安排，職業形象較好。 具體工作城市和業務，將會根據實際情況進行安排和確認。 請注意：你的簡歷信息將會被我們轉發到我們的第三方招聘系統進行流程使用。我們會采用合理的安全措施來保護您的個人數據安全，如您繼續申請該職位，即表示您已知曉并認可我們的操作。

Responsibility 1. Management of digital content and community outreach in the village and provide digital customer experience rich and interactive content 2. Depending on the highlights, it will ensure the management and delivery of content and information Village and Social Networks. 3. Data catching in village 4. Development on E-Survey （Depend on project or resort needs） 5. Village complaints management on Social Media 6.Others Requirement 1. Specific colleague course or above; basic in English spoken and writing; Basis of graphic design software (e.g. PS). 2. Good interpersonal skills. 3. Proficiency in Microsoft Office. 4. Experience in media marketing is preferred (e.g. Wechat, Weibo). 5. Work 6 days a week? 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

工作內容 1.協助經理負責客房部的整體經營和運作；分配督導員工工作，制定工作計劃。  2. 確保部門成本及各項費用，得以良好的控制。 3. 根據度假村的運營標準，隨時對房間和設施設備及各項物品進行檢查。  4. 制定部門的年度預算，并確保部門的經營費用控制在預算之內。 5. 檢查客房部的設施和管理，抽查及提升本部門整體工作質量及工作效率。 6. 組織編制部門工作程序及工作考評。 崗位要求 1. 本科畢業學歷或同等以上。 2. 有五星級連鎖酒店客房管理工作經驗。 3. 熟悉客房部專業知識，熟練使用電腦，持有客房部經理上崗證或資格證書。 4. 掌握熟悉客房管理、服務流程和質量標準。 5. 具有組織協調能力、應變能力、經營能力以及文字表達能力和信息管理能力。 6. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

【職位描述】 1. 協助經理負責度假村前廳部的接待和管理工作，熟知前廳服務設施的功能，處于完好狀態。 2. 協助經理負責新員工的入職以及相關培訓工作。 3. 保持良好的客際關系，能獨立有效地處理賓客投訴。 4. 協助度假村與前廳經理處理突發事件。 【任職要求】 1. 大專以上學歷，有同崗位工作經驗1年以上。 2. 熟悉度假村前廳的經營管理工作，具有較強的工作責任感和敬業精神。 3. 督導前廳各分部員工服務質量標準、操作流程標準并對前廳部各項工作實施全面監管。 4. 有效貫徹、落實并完成部門制訂的每月工作計劃。 5. 英語對話流利，有較強的協調管理能力 ? ? ? ?? 【G.O福利】 1.雙人住宿； 2.一日三餐國際自助餐廳； 3.吧臺飲料暢飲； 4.度假村內所有娛樂活動及場地設施免費使用； 5.機場接送服務； 6.工作滿一年往返度假村和住址機票； 7.完善的工作意外傷害保險及社會保險； 8.國際化G.O團隊； 9.擁有登臺演出的機會； 10.每年輪換海外及大中華區度假村工作機會； 11.Club Med海外度假村免費房間； 12.快速晉升通道

工作職責：? 1、結合公司業務發展需求，為公司尋找和篩選酒店管理輸出潛在項目和合作方；主要拓展格蘭云天·閱品牌酒店。 2、深度挖掘市場潛在資源，重點負責業務開發城市及周邊區域內渠道布局的規劃并積極拓展。 3、收集并掌握酒店行業政策、市場動向，制定項目拓展策略，定期提交年、季、月度的業績完成情況分析。 4、跟進合作項目，開展項目考察、項目分析、盡職調查、風險評估，進行市場調研分析，撰寫項目定位、策劃及實施方案并提出建議，為項目開發和運營管控提供決策支持。 5、實施開展酒店項目發展工作，包括項目接洽、業主溝通、項目調研、價值判斷、合同簽約跟進等，負責合作項目開發、洽談及合同簽訂工作，負責業主溝通工作和關系維護。 6、從簽約完成到開業前全程的跟進及內外協作，確保業務順暢開展；與業主方代表/投資人保持良好溝通。 任職資格：? 1、本科以上學歷優先；? 2、豐富的酒店項目資源和人脈關系；? 3、熟悉酒店行業，具備大型酒店集團/酒店管理公司項目拓展、業務發展崗位經驗為佳；? 4、熟悉品牌管理輸出的工作流程及相關知識，熟知相關政策法規；? 5、良好的表達能力、溝通協調能力、學習能力、執行力，強烈的責任心和抗壓能力。

崗位職責： 1、 儲備期間協助總經理做好酒店的經營管理工作，落實總經理分派的各項工作任務。 2、 需到體系內培養基地掛職培養，至少分管兩個及以上部門，以熟悉體系標準，加深企業文化認同。 3、 協助區域總參與區域內的籌備項目，負責兩個及以上業務模塊的籌備工作。 4、 外部招募的儲備總經理，需集中總部學習，并安排其學習酒店SOP及企業文化培訓。 5、 內部選拔的儲備總經理，需交叉學習至少兩個其他部門的業務。 6、 儲備培養時間3-6個月，儲備到期或有需要匹配的新項目時，對儲備總經理進行匹配度評估（包括能力素質、企業文化等），并結合儲備期評估標準，將通過評估的儲備總經理推薦至合適項目任職。 崗位要求： 1、需服從全國外派。 2、年齡30-45歲之間，大專以上學歷，旅游管理、酒店管理相關專業優先。 3、5年以上部門總監或3年以上總助、副總工作經驗，酒店市場銷售、房務管理出身優先考慮。 4、良好的溝通技巧，較強的語言表達能力和靈活的處事能力。 5、較強的組織協調能力，能獨立處理對內對外各種關系。

崗位職責： 一、運營管理 1、制定并執行門店的年度、季度、月度運營計劃，確保門店出租率、續租率、租金收繳率等關鍵指標達成。 2、負責門店日常運營工作的監督與管理，包括客戶接待、房源管理、租賃流程把控、租戶關系維護等。 3、定期對門店運營數據進行分析，如入住率趨勢、客戶滿意度調查結果等，根據分析結果制定改進措施并實施。 二、團隊管理 1、組建、培訓與發展門店團隊，包括招聘合適的員工，定期組織員工培訓，提升員工業務能力與服務水平。 2、制定員工績效考核制度并實施，激勵員工積極工作，對員工的工作表現進行定期評估與反饋，處理員工的違紀行為。 3、營造良好的團隊氛圍，促進團隊協作，提升團隊凝聚力與戰斗力。 三、財務管理 1、編制門店年度預算，包括收入預算（租金收入、增值服務收入等）與支出預算（員工薪酬、水電費、維修維護費等），并嚴格執行預算控制。 2、負責門店費用報銷審核，確保費用支出的合理性與合規性。 3、監控門店財務狀況，定期進行財務分析，如成本結構分析、利潤分析等，為門店運營決策提供財務依據。 四、市場營銷與客戶關系 1、制定門店市場營銷策略，如線上線下推廣活動策劃、廣告投放計劃等，提升門店品牌知名度與市場占有率。 2、建立與維護良好的客戶關系，及時處理客戶投訴與建議，提高客戶滿意度與忠誠度，組織客戶活動，增強客戶粘性。 任職資格： 教育背景：大專及以上學歷，房地產管理、市場營銷、工商管理等相關專業優先。 工作經驗：具有2年以上長租公寓運營管理經驗，或5年以上酒店、物業管理等相關行業管理經驗。 技能要求： 熟練掌握辦公軟件（Word、Excel、PPT 等）操作。 具備良好的數據分析能力，能夠運用數據分析工具對運營數據進行有效分析。 擁有較強的溝通協調能力與團隊管理能力，能夠有效地與員工、上級領導、客戶及合作伙伴進行溝通協作。 素質要求： 具備較強的責任心與敬業精神，工作認真負責，注重細節。 具有良好的抗壓能力，能夠在高強度工作環境下保持良好的工作狀態。 有較強的服務意識與創新思維，能夠不斷優化門店運營管理與服務流程，提升客戶體驗。 【該崗位為儲備招聘，能接受一線/新一線城市分配者優先考慮】