Has an in-depth knowledge of the hotel andthe geographical layout of the city and surroundings
對酒店和城市的地理布局和環境有深入的了解。
Knowledgeable about all VIPs in-house,hotel functions and special events
了解所有在店VIP客人，酒店的設施設備功能和特殊節日與活動。
Collects as much feedback information onVIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide,briefs and distributes this information within the hotel to all relevantdepartments by e.g. daily guest fact sheets/reports, newsletter, etc. andensures information is updated in the guest profile
通過谷歌，Opera管理系統盡可能多的查看VIP客人的反饋信息（每天），并通過每日客人實況說明/報告，通訊等給全部相關部門摘要并分發信息，確保客人檔案信息的更新。
Top VIPs MUST be welcomed upon arrival,escorted to their room and bid farewell upon departure
必須在頂級VIP抵達時歡迎，護送回房并在離店時告別。
Liaises with FOM, HM and GM to preparetailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetingsand departures – ahead of time
負責聯系前廳經理，駐店經理和總經理為頂級VIP適時地準備量身制定的行程，提前協調VIP歡迎和離店事項。
Welcomes visitors to the hotel, assist withgeneral information, internal promotions and directions
歡迎酒店參觀者，給予基本信息，內部促銷活動和指向的幫助。
Handles guest complaints and requests in apolite and efficient manner, gives further instructions to the relevant staffif needed to ensure optimal guest satisfaction
禮貌并有效的處理客人的要求和投訴。為確保客人最佳的滿意度，予以相關員工更深層次的指導。
Maintains a record of all complaints andrequests, follows up and informs concerned operating departments
記錄所有投訴和意見，必要時予以跟進并通知相關部門。
Performs special projects and relatedduties as assigned
執行特殊項目和相關職責。
Participates in the development,implementation and review of the policies, procedures, practices and standards.
參與政策，程序，實踐和標準的開發、實施、和檢查。
Walks throughout the hotel recognizingguests and engage with them appropriately
認知客人并適當的和客人交流。
